Beschwerde #24
Viggoslots Casino
Payment delayed for weeks now
vor 6 Jahren
Hello, My user name is Jdris2.
I have played at viggoslots casino for a year or two now.
After a few different transparency issues with Viggoslots i made a withdrawal on 25/02/2020 that i still have not recieved.
i was sure i input all the correct details as they were directly copy and pasted from my bank accounts online access, However i do not have the proof so i digress.
I asked them 2 weeks later about the payment and why i had not received anything yet to which they requested a bank statement as proof it hadn't been received which was completely fine and i sent that on the 10th March and requested proof of payment. A few days later on live chat their team unofficially supplied me the details of my bank account which the wire transfer payment was made to and we figoured out the BSB number was slightly wrong.
The following day (the 12th or 13th March) I was told my problem had been rectified and payment re-sent and not to worry i would see the payment over the next couple of days. which i was more then happy about and requested the proof of payment again.
From that day onward any enquirys i had were almost completely ignored or were replied to with extremely vague/bare minimum answers.
I finally received official proof of payment on 24/03/2020 and it was still the original withdrawal from 25/02/2020 confirming it was processed on 02/03/2020.
I explained the situation and i have been told almost everyday since, that they were working on it, waiting for a reply, looking into it, put a note on my account, or waiting for the money to bounce back ect.
It has been 13 days now and just today i asked what exactly am i waiting on? to which i got the reply "the money to bounce back" when i questioned it further asking how long does it usually take for money to bounce back i was informed the normal time frame is 5 days.
Although I'm constantly assured things are being taken care of, i think you can understand why my hopes of this casinos integrity is diminishing.
I just want my money, or at least some straight answers as to whats going on here.
Thanks, Joe.
I have played at viggoslots casino for a year or two now.
After a few different transparency issues with Viggoslots i made a withdrawal on 25/02/2020 that i still have not recieved.
i was sure i input all the correct details as they were directly copy and pasted from my bank accounts online access, However i do not have the proof so i digress.
I asked them 2 weeks later about the payment and why i had not received anything yet to which they requested a bank statement as proof it hadn't been received which was completely fine and i sent that on the 10th March and requested proof of payment. A few days later on live chat their team unofficially supplied me the details of my bank account which the wire transfer payment was made to and we figoured out the BSB number was slightly wrong.
The following day (the 12th or 13th March) I was told my problem had been rectified and payment re-sent and not to worry i would see the payment over the next couple of days. which i was more then happy about and requested the proof of payment again.
From that day onward any enquirys i had were almost completely ignored or were replied to with extremely vague/bare minimum answers.
I finally received official proof of payment on 24/03/2020 and it was still the original withdrawal from 25/02/2020 confirming it was processed on 02/03/2020.
I explained the situation and i have been told almost everyday since, that they were working on it, waiting for a reply, looking into it, put a note on my account, or waiting for the money to bounce back ect.
It has been 13 days now and just today i asked what exactly am i waiting on? to which i got the reply "the money to bounce back" when i questioned it further asking how long does it usually take for money to bounce back i was informed the normal time frame is 5 days.
Although I'm constantly assured things are being taken care of, i think you can understand why my hopes of this casinos integrity is diminishing.
I just want my money, or at least some straight answers as to whats going on here.
Thanks, Joe.
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