Beschwerde #207
Viggoslots Casino
KYC approved but they removed it right after
vor 1 Monat
I am submitting this complaint regarding my delayed withdrawal of 17,000 NOK from Viggoslots.
Timeline of events:
I requested a withdrawal of 17,000 NOK.
The casino then requested KYC/verification documents.
I completed the requested verification process and submitted my documents through Sumsub.
I received confirmation that my KYC documents had been successfully verified.
After this, the verification process became inconsistent. At one stage, my account showed that identity verification was still pending again, even though I had already been verified.
The casino then claimed that they had sent me an additional email/link for address verification, but this email did not arrive. I checked inbox, spam, and junk folders.
I contacted live chat multiple times. Instead of resolving the issue, support repeatedly claimed that the email had been sent, gave resend times, and closed the conversation without actually solving the problem.
I also have evidence showing that I do receive other emails from Viggoslots, including in spam/junk, which makes the missing verification email even more questionable.
Later, I completed the requested verification again through Sumsub, and the profile was marked as verified.
Live support then clearly confirmed in chat that they had all the documents needed for my KYC and that my account was fully verified.
My account dashboard now shows account_fully_verified, with both id_approved and poa_approved, and the identity verification step marked as completed.
Despite this, my withdrawal of 17,000 NOK still remains “in progress” and has not been paid.
Important points:
I have fully cooperated with every verification request.
I have submitted the requested documents.
I have completed the Sumsub process.
I have proof that support confirmed my account is fully verified.
My account status itself shows full verification.
Therefore, KYC can no longer reasonably be used as the reason for delaying this withdrawal.
I also note that smaller withdrawals were processed previously, while this larger withdrawal has been delayed.
At this point, I am asking the casino to stop delaying the matter and to process my withdrawal without further excuses.
I am fully verified, and there is no valid reason left to keep the withdrawal pending.
Timeline of events:
I requested a withdrawal of 17,000 NOK.
The casino then requested KYC/verification documents.
I completed the requested verification process and submitted my documents through Sumsub.
I received confirmation that my KYC documents had been successfully verified.
After this, the verification process became inconsistent. At one stage, my account showed that identity verification was still pending again, even though I had already been verified.
The casino then claimed that they had sent me an additional email/link for address verification, but this email did not arrive. I checked inbox, spam, and junk folders.
I contacted live chat multiple times. Instead of resolving the issue, support repeatedly claimed that the email had been sent, gave resend times, and closed the conversation without actually solving the problem.
I also have evidence showing that I do receive other emails from Viggoslots, including in spam/junk, which makes the missing verification email even more questionable.
Later, I completed the requested verification again through Sumsub, and the profile was marked as verified.
Live support then clearly confirmed in chat that they had all the documents needed for my KYC and that my account was fully verified.
My account dashboard now shows account_fully_verified, with both id_approved and poa_approved, and the identity verification step marked as completed.
Despite this, my withdrawal of 17,000 NOK still remains “in progress” and has not been paid.
Important points:
I have fully cooperated with every verification request.
I have submitted the requested documents.
I have completed the Sumsub process.
I have proof that support confirmed my account is fully verified.
My account status itself shows full verification.
Therefore, KYC can no longer reasonably be used as the reason for delaying this withdrawal.
I also note that smaller withdrawals were processed previously, while this larger withdrawal has been delayed.
At this point, I am asking the casino to stop delaying the matter and to process my withdrawal without further excuses.
I am fully verified, and there is no valid reason left to keep the withdrawal pending.
Screenshot
