On 30 June 2021 I requested a withdrawal of 1100 EUR. On 7 July 2021 my account on Viggoslots was approved. After a while, I contacted Viggoslots, wondering why my withdrawal had not yet been approved. I was informed that due to unusual many withdrawals and document checking at the time, it would take a while longer for my withdrawal request to be approved.
On 21 July 2021, I was informed that the withdrawal was approved and that the funds had been transferred to my account.
However, I still haven't received the 1100 EUR. As per Viggoslot's request, I have sent an overview of my bank statements in PDF format for the period 22 July - 10 Aug. 2021.
It confirms that I haven't received the 1100 EUR
I too have requested documentation from Viggoslots that the 1100 EUR was transferred to my account on 21 July as claimed.
It doesn't make any sense that I haven't received it by now. (Credit card transfer).
Viggoslots informed me that all information provided by me has been forwarded to their technical department & I will hear from Customer Sevice again as soon as they hear from their relevant departments.
I have requested directly to Viggoslots to have this matter resolved ASAP and I'm making a complaint on here, as I feel out of options. I hope that this complaint will speed up the process to have this matter resolved once and for all.
I have been corresponding back and forth with Viggoslots since 7 July 2021. It's an unreasonable amount of time to wait for a simple withdrawal to reach my account.
As of today, 11 Aug. 2021, I still haven't received the funds. My bank can confirm this as well if needed.
<full name removed>