Viggoslots Casino - Haven't received my winnings yet

An update on this complaint:

- I have enclosed a screen shot from the casino showing the approved withdrawal with date and time
- I still haven't received the money and it's now almost 6 pm Finnish time on April 4
- Earlier today the friendly customer support promised to contact me soon by e-mail after they consulted with the casino's finance department, but I still haven't received any information on why the payment is so much delayed and where they money actually is
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Dear Monttma,

We want to congratulate you on your winnings, and what to say thank you for this kind words about our live chat. I have been look into your account and can see that we have send your money to this account you have make request for. That i could see its your winnings money was send from us 2019-03-27. I will ask you double check so you have written the correct bank account when you requested the withdrawal. For more information please send email to us Suppor­t@V­igg­osl­ots.com and they will do the best to help you with your case.

Best regards,

Viggoslots casino

Hello,

Thanks for your reply.

Yes, the money was paid out on March 27, but it never made its way to my bank account. All the information was correct.

Yesterday evening I was told by your kind customer support agent that the money had been returned to you for some reason. We agreed on a rewire, this time to my another verified bank account. I was told that the payment was made to that account this morning. When the money arrives, I will update this complaint.

Thank you for your cooperation and have a nice weekend!

Kind regards
Matti

I have now received the missing funds. This complaint can be closed. Thank you very much Viggoslots and all the best! :)

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.