Beschwerde #5 Treasure Spins Casino

Treasure Spins stalling withdrawl for over 2 months

Von Toblex

vor 2 Jahren

I have an total of 1405.7 USD in my account at Treasure Spins casino. I have been trying to withdraw my money for over two months now, everytime i contact support they give me the same answer that they are currently reviewing my account, and since the review is being conducted by another department they can't give me a timeframe.

It feels like they are just trying to withhold my withdrawal, it's not reasonable for a simple review to take over 2 months.

Unseriöses Casino Treasure Spins Casino

Grund Verzögerte Auszahlung

Betrag $1405.7

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Treasure Spins Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Treasure Spins Casino

• Representative

vor 2 Jahren

Dear Ask Gamblers,

Please note that we have sent the request email.

Best regards,

The Treasurespins Team

AskGamblers

• Support Team

vor 2 Jahren

Dear Treasure Spins Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Treasure Spins Casino

• Representative

vor 2 Jahren

Dear all,

Our team has finished its investigation of your profile and we would like to inform you that the winnings were removed due to breach of the following Terms & Conditions (3.1, 12.10, 12.11, 43.6) that you accepted prior your registration.

You may find our Terms & Conditions through the following link:

https://treasurespins.com/templates/terms_and_conditions

Sincerely,

The Treasurespins Team

Treasure Spins Casino Beschwerde-Statistik

Gelöst 3 / 6

Durchschn. Betrag $4,310

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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