Beschwerde #2 Treasure Spins Casino

Withdrawing big win turns into a nightmare

Von Robert N.

vor 2 Jahren

My withdrawal has been pending for 8 days and when they have a max withdrawal of 1000 euro/day and the max one pending withdrawal. It's not ok when I have 19000 euro I want to withdraw!

My account is verified and I've done many deposits and many withdrawals before and it has been good! When I email them they say that my account is under review!

Unseriöses Casino Treasure Spins Casino

Grund Verzögerte Auszahlung

Betrag €19000

Diskussion

Robban1046

• Dänemark

vor 2 Jahren

27 days now still pending!!!and no good answer from Treasure Spins Casino.....

AskGamblers

• Support Team

vor 2 Jahren

Dear Treasure Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Robban1046

• Dänemark

vor 2 Jahren

25 days now Still pending!

Robban1046

• Dänemark

vor 2 Jahren

Today my withdrawl been pending for 23 days?and last reponse her was 12 day ago and this what they wrote!

Dear ROBBAN1046,

The relevant department is reviewing your account as we speak, we kindly request your patience.

Best regards,

The TreasureSpins Team

Treasure Spins Casino Beschwerde-Statistik

Gelöst 3 / 6

Durchschn. Betrag $4,310

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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NZD 1000 Withdrawal Delayed by Treasurespins

Hi, I am filing a complaint against Treasurespins regarding a delayed withdrawal of NZD 1,000 (USDT via Ethereum).

I submitted my withdrawal request on 7 April 2026. As of today, the withdrawal remains in “pending” status, exceeding the casino’s stated processing timeframe.

I have contacted customer support multiple times. Each time, I received generic responses stating that my withdrawal is “under review” or “being handled by another department.” They have failed to provide any clear timeframe or meaningful update.

The casino initially stated withdrawals may take up to 3 working days. This timeframe has already passed, and I am still waiting without resolution.

I have complied with all requirements and have not violated any terms or conditions. There is no valid reason for this delay.

I am requesting:
- Immediate processing of my withdrawal of NZD 1,000
- A clear explanation for the delay

Evidence attached:
- Screenshot of pending withdrawal
- Chat conversations with support

This situation is causing significant concern, and I believe the casino is unfairly withholding my funds.

I request your assistance in resolving this matter.

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I have 49924 NOK at this bookie and struggle to withdraw them to bank. They only accept 10000NOk per withdrawal. I had a successful withdrawal of 10000 NOK 11.9.2023 this year after months with verification issues and reviews from the bookmaker. But at last my account was kyc verified. See attached picture.

Made a new withdrawal 09.10.2023 and it is still not processed a month later. Their support says my account is under review again. Do they make a new review of the account after every withdrawal? And why does it take months?`

I have made over 170 bets on this bookie and have made 2 deposits. The first deposit was 1000 NOk and gave a bonus of 1000NOK.

The rollover terms was met and a while after that I made a new deposit without bonus. After that I have made several bets but not made anymore bets after they take so long time to process withdrawals. The one withdrawal I received was a long time after both my deposits. So why they suddenly does not pay out beats me.

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Waiting for my withdrawal of 100 dollars for more than 10 days

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It feels like they are just trying to withhold my withdrawal, it's not reasonable for a simple review to take over 2 months.

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Taking its sweet time to verify my account

Hi im having terrible trouble getting Treasure Spins to hurry up and verify my account and send me my winnings. They originally verified me within a couple of days but than a day later my withdrawl was cancelled and i had to verify myself again as an additional security measure Treasure Spinsasked me to upload a selfie with my ID and to than upload it so I quickly uploaded the extra requested selfie and ID document and still to this day I am waiting.

And they have given me an indefinite waiting time period as to how long it might take to verify my account AND send me my winnings. Ive also been trying to withdraw the winnings in my account but its still just sitting there indefinitely at the moment.

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