i had a free bet and i won about £370 then they say i can only take £50 of my winnings which i can understand and then live chat say to withdraw i need to deposit and then i can withdraw £60 straight away now i am being told my winnings have been taken and i received this email:
Following investigation of your game play and your account, we identified breach of our Casino terms and conditions - rule no. 27: http://www.betrally.com/casino/terms/.
You placed single bets of more than 5% the amount of your casino no-deposit bonus which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings accumulated while the bonus was active in your account have been removed from your balance.
Kindly note that as a gesture towards a valued customer we will allow you to reclaim the bonus if you wish (simply contact support quoting this email before you start playing), however you should take note of our terms and conditions.
If you have any questions, do not hesitate to contact us.
BetRally Payments Team
i then talk to live chat and they refer me to terms and conditions and they will not give me back my deposit they say i need to make a minimum withdrawal so i need to first deposit then withdraw. all i want is my deposit back