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BetRally Casino - Terms and conditions are munipulitive and will not let me withdraw deposit

GELÖST

Beschwerde-Info

Unseriöses Casino

BetRally Spielothek

Betrag

£ 10

Veröffentlicht am 22. April 2014

i had a free bet and i won about £370 then they say i can only take £50 of my winnings which i can understand and then live chat say to withdraw i need to deposit and then i can withdraw £60 straight away now i am being told my winnings have been taken and i received this email:

Dear Paul,

Following investigation of your game play and your account, we identified breach of our Casino terms and conditions - rule no. 27: http:/­/ww­w.b­etr­all­y.c­om/­cas­ino­/te­rms/.

You placed single bets of more than 5% the amount of your casino no-deposit bonus which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings accumulated while the bonus was active in your account have been removed from your balance.

Kindly note that as a gesture towards a valued customer we will allow you to reclaim the bonus if you wish (simply contact support quoting this email before you start playing), however you should take note of our terms and conditions.

If you have any questions, do not hesitate to contact us.

Thank you!

Charlotte

BetRally Payments Team

i then talk to live chat and they refer me to terms and conditions and they will not give me back my deposit they say i need to make a minimum withdrawal so i need to first deposit then withdraw. all i want is my deposit back

Veröffentlicht am 22. April 2014

the minimum withdrawal is £50 so i need to deposit an extra £40 to wihdraw

AskGamblers
Veröffentlicht am 26. April 2014

The complaint has been reopened due to a problem with displaying correctly the remaining response time.

Veröffentlicht am 26. April 2014

Hi Paul,

your winnings were voided because you breached t&c. Also in T&C it is outlined that players can withdraw maximum 1000% the amount of the free signup bonus they used. Your deposit was refunded and you were offered to reclaim the bonus as well.

Regarding the minimum withdrawal, the reason is that we cannot process a smaller wd to a card, which is the payment method you have chosen to withdraw with. I am sorry to hear you do not wish to play at Betrally, but if your choice is to withdraw your funds, just make the additional deposit, submit a wd for the full amount of your deposits and message us at [email protected] - we will make sure it is paid out on the same day.

All the best,

Leona < surname removed >

Betrally Casino Manager

Veröffentlicht am 26. April 2014

look put it this way i am not rich at all i bare got £20 to spare. so deposited £40 more is alot to and to be honest i do not trust putting any extra money in after what happened there is probably another buried term and condition. and they could easily just refund my £10 into my bank as i cant wait 5 days for the money (£40) to get put back into my bank account.

i spoke to live chat before i made the withdrawal of £60 and they said to me all i need to do is deposit £10 and i can withdraw, i said how do i know i can trust the site and the person i spoke to gave me 3 reasons and advised me i can trust the site. if there was nothing dodgy about the site it dont make a difference if they refund the money to my bank or if i put 40 in and withdraw it straight away, ether way the casino dont make any extra money so im not even asking for my winnings and just asking that you put the £10 back in my bank

Veröffentlicht am 26. April 2014

Why is the casino so againt putting the money into my account

Veröffentlicht am 27. April 2014

Dear Paul,

As already mentioned it is technically impossible for you to submit a CARD withdrawal request for less than 50. You can withdraw 10 either to an e-wallet like Skrill (so if you have a Skrill, Neteller etc. account I suggest to login and submit a withdrawal request using that payment method) or you can submit a withdrawal request to be paid via bank transfer. However you have no withdrawal request at this time.. I'd like to point out that if you had responded to the email you pasted at the beginning of this complaint thread explaining you payment method issue you would have received the same response as now. Usually issues like this as just as easily resolvable if you talk to the casino directly.

All the best,
Leona

Veröffentlicht am 27. April 2014

Its like you never read what i said. Im not asking for withdrawal and i said i cant afford to deposit an extra £40 especially because i will need to wait 4 or 5 days for the money to reach my bank account and i do not trust putting money in to the casino do you understand. All i am asking for is a refund of the £10 into my bank not a withdrawal.

Veröffentlicht am 27. April 2014

And i asked live chat for a call back and they said they do not have a number to call from

Veröffentlicht am 27. April 2014

And i asked live chat for a call back and they said they do not have a number to call from

Veröffentlicht am 27. April 2014

Dear Paul,

"a refund of the £10 into my bank not a withdrawal" - a refund to your bank account would happen once you submit a withdrawal request from your Betrally account to withdraw said 10 to your bank account.

BetRally Spielothek Beschwerden

  • 16 von 18 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 3,995 USD Durchschn. Betrag

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