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BetRally Casino - Stalling verification and withdrawal

GELÖST

Beschwerde-Info

Unseriöses Casino

BetRally Spielothek

Betrag

$ 7240

lukeam2000 Australien
Veröffentlicht am 23. November 2016

Hello,

I created an account with BetRally on the 25th of October. The account username is lukeam2000.

On the 27th of October I tried to withdraw money from my account but was unable to. The Casino asked that I verify my account with the front and back image of the card I used to deposit money, a drivers license and a bill. I sent them images of all those documents and they accepted my verification. I again tried to withdraw money and it was denied again. At this point they locked my account so I cannot log in and they asked me to verify my account further by mailing to them notarized ID documentation. I sent them notarized ID documentation on the 31 of October and it was received and signed for at 1:05pm on the 3rd of November. This can be verified with the following tracking number EJ205828939AU at the following address; https:­//a­usp­ost.co­m.a­u/p­arc­els­-ma­il/­tra­ck.h­tm­l#/­track

My account is still locked and they are denying that they have received my documentation.

Please help.

Thank you,
Luke.

AskGamblers
Veröffentlicht am 23. November 2016

Dear @lukeam2000,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating with AskGamblers Complaints Team.

lukeam2000 Australien
Veröffentlicht am 24. November 2016

Thank you for publishing my complaint.

The disputed amount is $7240.

AskGamblers
Veröffentlicht am 8. Oktober 2018

This complaint has been reopened due to the declared willingness on behalf of BetRally Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Veröffentlicht am 8. Oktober 2018

Dear Luke,

All of the requested withdraws were processed in a timely manner after you have completed our verification process.

If you have any questions, please let us know.

Regards,
Betrally Casino Manager

AskGamblers
Veröffentlicht am 8. Oktober 2018

Dear @lukeam2000,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

BetRally Spielothek Beschwerden

  • 16 von 18 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 3,995 USD Durchschn. Betrag

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