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BetRally Casino - Withdrawal still pending after more than 10 banking days

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Beschwerde-Info

Unseriöses Casino

BetRally Spielothek

Betrag

kr 90000

wos131313 Schweden
Veröffentlicht am 20. Februar 2016

There are 10 banking days ago I made a withdrawal of 90,000 Swedish crowns and it says are still being pending. I have had some email contact with them and they have asked me to send documents two times now to different places ...... Takes about 48 hours before you get someone contact if you even get it ... What is it that takes such long time? I have played and are playing on many pages and it has never taken such a long time. On their side it says 3-5 days pending time and then 3-5 bank Days. There are no numbers or chat so you can have instant contact with them and it's frustrating to not have a conversation... Its fells like they want the "pending time" do so you cancel your winnings, but who does that with this large win :)

Veröffentlicht am 21. Februar 2016

Dear Wos131313,

please let me apologize for the delay in your case.

The delay was caused due to documents approval as well as additional review of your game play.

However, this has been done now and your withdrawal will be processed shortly.

Congrats on your winnings.

Best regards,
Daniel

wos131313 Schweden
Veröffentlicht am 22. Februar 2016

Hi Daniel!

Thanks for your respons and your decision. Then I will wait happily on my money!

wos131313 Schweden
Veröffentlicht am 23. Februar 2016

Hi Daniel!

Why is it still pending on my side?

/ wos131313

Veröffentlicht am 25. Februar 2016

Dear Wos131313,

please confirm that you see the request as processed by now.

Thanks,
Daniel

wos131313 Schweden
Veröffentlicht am 25. Februar 2016

Hi Daniel,

Yes, I can see now that my first withdrawel is processed and confirmed, thanks! :)

/ wos131313

AskGamblers
Veröffentlicht am 29. Februar 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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