Starda Casino - No return of deposit

Dear @lusia25,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

10€ It's not a lot of money, but it's my money

Dear Starda Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, dear player and representatives of AskGamblers!

We have checked the information on your question, a request was sent to the payment system for your deposit and we received a reply that the funds were not credited to the account of the payment system, they should be returned to your account.
You can contact your bank and clarify the terms of return of unsuccessful payments, as the funds were sent back to your account.

Best regards,
Starda Casino

Dear @lusia25,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.