SpinsBro Casino - Violation of bonus terms

Dear SpinsBro Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per SpinsBro Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello dear player and AskGamblers team.

Unfortunately, I can’t help solve this case, because I don’t see your login or the email you used to register an account in our casino. Please provide some of this and I can immediately deal with your case.

Best regards,
SpinsBro team.

Dear SpinsBro Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Thanks in advance for your cooperation.

Hello

My e-mail < removed>

This is the email I use to log in

and also what I used to create an account

Dear @Mco00,

The AskGamblers Complaint Team already sent Casino your credentials. Therefore we have removed your personal data form your last post.

Thanks for understanding. .

Hello dear player and AskGamblers team.

We tried to check your case as closely as possible and, unfortunately, the casino administration decided that you had the correct maximum release from free spins.

I apologize that we did not respond to you for so long and you closed your player account, without the right to recovery and I will not be able to send you a sorry bonus for such a long wait.

Best regards,
SpinsBro team.

no problem.
I'm not interested in playing at your casino.
That's why I closed the account 🤷‍♂️

Dear @Mco00,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.