SpinsBro Casino - Troubles with Withdrawal

Dear SpinsBro Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello dear player and AskGamblers team.

I need some time to resolve this problem and collect info from our team, why was there such delay.

Best regards,
SpinsBro Team.

Instead of taking time to check with the team, perhaps you could just let me withdraw my money. I've already waited weeks and I am very frustrated with this issue now.

Hello dear player,

Firstly, on behalf of our team, I apologize to you for the current situation. I'm really sorry that you encountered this problem.

And so, here’s the thing: since our technical integration with Interac allows you to make payments only at a certain time after placing the withdrawal. Our employee felt that due to your "activity" on our project, you need to set up an individual payment schedule; a situation arose in which we were forced to cancel your payments since they were no longer possible to carry out due to technical features.

Firstly, we will have a conversation with our employee so that this does not happen again. Secondly, since we won’t be able to fix the integration quickly, you will still have to periodically log into your account and make payments until the balance is completely withdrawn. Today we will be able to make two payments at once, however, we will have to cancel one, and you will have to submit requests again.

P.S. I will keep your case under control.

Best regards,
SpinsBro team.

Thank you very much. Hopefully this resolves the issue. Until all of this money is withdrawn, my issue will still be outstanding, but hopefully you are correct and I will be able to withdraw now.

Hello dear player and AskGamblers team.

I see that today two payments to you were successful. Tomorrow I will also make sure that the payments are made.

Best regards,
SpinsBro team.

Hi there,

Your company continues to cancel withdrawals. Some portion of the money was accepted yes, but some withdrawals continue to be cancelled. Please provide me with clear instructions to how I can withdraw my balance.

Hello dear player and AskGamblers team.

I saw that you put it on withdrawal again today. Thank you. As I said, the technical features remain. We will make you 2 transactions today. On Monday, submit 3 withdrawal requests at once and we will be happy to process them.

Best regards,
SpinsBro team.

Please be advised that as of now this complaint has not been fully resolved. Please keep the complaint open for now.

Hello dear player and AskGamblers team.

We sent your last withdrawal request yesterday. Now your balance is 0, and the last money should soon be in your Interac account.

Best regards,
SpinsBro team.