Queja #1 SpinsBro Casino

Violation of bonus terms

Por Márcio Filipe M.

hace 2 años

From the free spins bonus I won 1100€ when I finished the bonus I got 50€. Wrong bonus terms are well explained.

3.2 Maximum withdrawal €100 - I received €50.

So with 50€ missing I got in touch with the casino via chat but they didn't want to solve the problem asking me to send an email to support. I then sent an email with everything explained screenshot but it's been two days and no response I contacted the chat again and they always say the same thing they sent to the department and to wait i.e. they don't want to solve a simple problem.

I ask for my simple 50€ that I am entitled to.

Casino en conflicto SpinsBro Casino

Motivo Infracción de los términos de los bonos

Cantidad €50

Discusión

AskGamblers

• Support Team

hace 2 años

Dear @Mco00,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mco00

• Suiza

hace 2 años

no problem.
I'm not interested in playing at your casino.
That's why I closed the account 🤷‍♂️

SpinsBro Casino

• Representative

hace 2 años

Hello dear player and AskGamblers team.

We tried to check your case as closely as possible and, unfortunately, the casino administration decided that you had the correct maximum release from free spins.

I apologize that we did not respond to you for so long and you closed your player account, without the right to recovery and I will not be able to send you a sorry bonus for such a long wait.

Best regards,
SpinsBro team.

AskGamblers

• Support Team

hace 2 años

Dear @Mco00,

The AskGamblers Complaint Team already sent Casino your credentials. Therefore we have removed your personal data form your last post.

Thanks for understanding. .

Estadísticas de quejas de SpinsBro Casino

Resueltas 3 / 3

Cantidad promedio $624

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

SpinsBro Casino Quejas

Ver todas las quejas contra este casino.

Withdrawal pending for nearly a week

I have three pending withdrawals for a total amount of 750 euros - one for 400 euros (pending for 6 days) and two others for 150 and 200 euros pending for 5 days - the total amount is 750 euros pending.

I uploaded my ID through their website 6 days ago - the only thing their KYC tab required - and it’s still not checked.

Their support is useless and doesn’t handle withdrawal or verification questions. They told me to write an email to their kyc/finance team - well, I did write to them and have received no response! After I went back to demand an update on chat, they closed it and disabled my option to request a live chat!!! Atrocious treatment! Zero communication from this casino and zero updates on my funds - they are obviously delaying with the hope I cancel and play down the funds.

Their terms say 3 business days to process - we’re past this now.

I just want my money, which I won fair and square - no bonuses used or claimed at any point. It’s the worst experience in a casino I’ve ever had, and I now fear they’re scammers who will never pay my funds.

Help me out, please. I just want my money and to close the account afterwards.

To answer your questions:

1. Yes, I read the terms, and they are currently breaching them. Holding people’s money hostage for nearly a week is disgusting. How on Earth do they have an 8.9 rating?!

2. No, because they refuse to check my ID or communicate to me what exactly is needed!!!!

3. I have never claimed or used a bonus with them.

4. Bulgarian

My registered email with them is <removed>

Resuelta

€750

Isn't paying me and not responding

Hi there.

I deposited in this casino about 10 days ago, and ever since,e they have refused to help me or do anything with my progress whatsoever. They are completely non-responsive.

This casino has the verify button locked, is not responding, and not paying out for 10 days. I have tried emailing them, and I have used live chat. I have tried every attempt, and there is just nothing on their end.

I have $950. They only allow $750 at a time. At this pace, I will never see any of my money

Please help

Thanks

Jenn

Resuelta

$950