Beschwerde #4 SpinBetter Casino

Problem with passport

Von VetoJussi

vor 2 Jahren

Hi, I managed to withdraw several thousand euros from that page, until the problems started, they demanded a picture of my passport again. I put a picture of my passport that they rejected and insisted that the file is not compressed files, it must be sent from the full version of the email, and the file must exceed 1MB. I put a picture of the full version of yahoo and apparently got the right size and JPG format image. The image has been approved by about 20 gaming sites and a few online banks, but they didn't, they did not accept it even though the same picture had previously gone through. Now they are demanding from a new angle an image with a different background. I provided an image from a new angle and with a new background and it was rejected for the same reasons. I don't understand how this stuff like the size of the file and what version of the email it was sent from affects them not accepting it, I've tried 6 times now and I can't fight anymore. Could you help with this?

Unseriöses Casino SpinBetter Casino

Grund Verifizierungsprobleme

Betrag €10000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @VetoJussi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

vor 1 Jahr

Dear VETOJUSSI,

We have noticed that you have not created any withdrawal requests recently. We would like to remind you that withdrawing funds to Skrill is still available for you according the daily limit of 1500 EUR. Our payment department specialists are more than happy to assist you with any questions you may have regarding your withdrawals.

You can reach out to them at the following email address: processing@spinbetter.com

Best regards,
Support Team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per SpinBetter Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

VetoJussi

vor 2 Jahren

I created an account several months ago when I had trouble verifying my account after I won €10000. In the end, I was able to secure and withdraw most of my account, but now I have 3700 euros in my account and I can't withdraw the money. At first skrill didn't work for them and I got a message that they have a problem, try another method, after that I was told to deposit by another means and withdraw there. I was able to deposit and verify my bank card.After this also my card could not be withdrawn and they again reported that there are problems since then I have tried many times to withdraw everything has been rejected, now they do not respond even to emails.

SpinBetter Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $1,906

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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