Beschwerde #24 SpinBetter Casino

Casino refuses to close account

Von Sabine S.

vor 1 Jahr

I played in this casino for a while but did not like it. I decided after some days that i want to close my account. However the casino refuses to close my account permanently, saying that their maximium closure time is 5 years after that period my account will be opend again wheather i want it or not. So they force my account to stay open. According to the current law any gambler can choose to close the account permanently. I wish to close my account permanently and hope to resolve the issue on this way since the casino refuses to follow my wish.

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AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

check0021

• Frankreich • 1 Bewertungen

vor 1 Jahr

Hello, the issue is solved for me. Thank you AskGamblers!

AskGamblers

• Support Team

vor 1 Jahr

Dear @check0021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

vor 1 Jahr

Dear ASKGAMBLERS,

Thank you for your message.

Unfortunately, we have no further information to provide or explain in this situation. The player requested a permanent block of the account. We have acknowledged the request and changed the block period from 5 years to a permanent block, and we have notified the player via email.

From our side, we have fulfilled all the requirements you specified. If you have any additional questions or concerns, please do not hesitate to contact us.

Best regards,
Support Team

SpinBetter Casino Beschwerde-Statistik

Gelöst 27 / 28

Durchschn. Betrag $1,945

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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