Spin Samurai Casino - Casino dont pay my winnings

Dear Spin Samurai Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Spin Samurai Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, NILEX96!

My name is Nancy, and I’m a representative of Spin Samurai Casino. It’s a pleasure to meet you!

First of all, thank you for taking the time to share your feedback and raise your concerns. We truly appreciate it, as it helps us improve our services.

After carefully reviewing your communication with our support team and checking your account details, I can confirm that your withdrawal request of €857.50 was approved and sent to your bank account on July 16th at 13:04 UTC. A confirmation email was also sent to you following the approval.

As we mentioned in that email, the processing time for such transactions depends on bank procedures and typically takes 5–7 business days. As tomorrow marks the 7th business day, may I kindly ask you to confirm whether the funds have reached your bank account?

We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding.

Looking forward to your reply!

Best regards,
Nancy

Dear @Niilex96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.