Spin Samurai

Spin Samurai Casino - Casino dont pay my winnings

Von Niilex96

vor 10 Monaten

Hi, I played the second bonus of the welcome bonus at Samurai Spin Casino and won money. I decided to withdraw my winnings. The casino closed my account. I have asked many times for a reason and they have not told me the real reason. And they have not paid my winnings. I have been waiting for a long time. I have asked customer service many times when they will pay my winnings and they only say that my winnings are under investigation. I feel like this Casino is unfair. Can anything be done about this?

Unseriöses Casino Spin Samurai

Grund Verzögerte Auszahlung

Betrag €857.5

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear @Niilex96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spin Samurai

• Representative

vor 10 Monaten

Hello, NILEX96!

My name is Nancy, and I’m a representative of Spin Samurai Casino. It’s a pleasure to meet you!

First of all, thank you for taking the time to share your feedback and raise your concerns. We truly appreciate it, as it helps us improve our services.

After carefully reviewing your communication with our support team and checking your account details, I can confirm that your withdrawal request of €857.50 was approved and sent to your bank account on July 16th at 13:04 UTC. A confirmation email was also sent to you following the approval.

As we mentioned in that email, the processing time for such transactions depends on bank procedures and typically takes 5–7 business days. As tomorrow marks the 7th business day, may I kindly ask you to confirm whether the funds have reached your bank account?

We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding.

Looking forward to your reply!

Best regards,
Nancy

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

This complaint has been reopened as per Spin Samurai Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 10 Monaten

Dear Spin Samurai Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spin Samurai Beschwerde-Statistik

Gelöst 5 / 5

Durchschn. Betrag $1,164

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Spin Samurai Casino - Cash and spins not credited to my account even tho I paid and deposited

I wanted the attached (photo) promo $5 deposit = 50 free jackpot spins.

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I am a new player here, fully verified and had three withdrawl this week. Everything was fine so far. Two days ago i made again two withdrawls. First with 744 and 40 the second. About 26 hours later the withdrawl has been cancelled because i should make just one withdrawl ( one day before this was no problem).
And i should alse send a selfie with id.
I did it and got answer today that everything is ok. I am fully verified.
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The other 3 withdrawls were also made with skrill without problem.
In live chat they werent ablento tell me what the problem was exactly.
In the meantime i set a daily wager limit of 20. Think they want that i play and loose.
Now it is weekend and i have to wait and wait. Think this is not ok

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Spin Samurai Casino - Rest of refund

This is another complaint against Spin samurai casino. Last one was rejected because casino confirmed that they are gonna refund me (reason was delay of closing account as I requested and I spent too much money , I was waiting 3 days for response) . But, I didn't get whole amount, and now they are saying that I spent only 3 900 e (they refunded me that amount), but i am sure that I spent much more. I have proof of deposits from my debit card and also credit card. Whole amount was about 7 000 e, and they refused to pay me rest , with explanation that I spent only amount that they refunded. I will put in attachment all evidence ( from my debit and credit card) . 151 ISK = 1 e. I spent about 1 000 000 króna. On listing from debit card amount is in ISK , on credit card is in E also. If you need any further information, please contact me.

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Spin Samurai Casino - Delayed Cash out of 1270 euros

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I would like to submit a complaint regarding my cashout of €1270.52 that has not been processed for more than 24 hours.

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My VIP Craig is useless he’s not helping me at all as a VIP member of this casino it should be fast and smooth but every time I message it’s all the same blah blah blah and without any assurance for me not to get frustrated with my winnings.

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