Spin Samurai

Spin Samurai Casino - Delayed Cash out of 1270 euros

Von bernoodle

vor 1 Jahr

Hello,

I would like to submit a complaint regarding my cashout of €1270.52 that has not been processed for more than 24 hours.

According to the rules of this casino, they will process the winnings within 24 hours from the time it was requested.

My VIP Craig is useless he’s not helping me at all as a VIP member of this casino it should be fast and smooth but every time I message it’s all the same blah blah blah and without any assurance for me not to get frustrated with my winnings.

Please could you help me with my concern?

Thank you

Unseriöses Casino Spin Samurai

Grund Verzögerte Auszahlung

Betrag €1737.26

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

bernoodle

vor 1 Jahr

Hello Spin Samurai Team

I would like to thank Tifa from customer support for helping me resolved my issue. She’s so kind and assured me with everything. She’s very helpful and far better than the VIP manager Craig. Tifa replies fast and respond to my queries quick! Thanks for all her help. Good day!

Regards,
Bernoodle

Spin Samurai

• Representative

vor 1 Jahr

Dear Customer,

We greatly appreciate your feedback and are pleased that the issue has been successfully resolved!
Our team worked diligently to address the issue promptly, and we're pleased with the outcome.

At Spin Samurai, customer satisfaction is our top priority, and we're committed to delivering exceptional service. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated Customer Support team, available 24/7. Thank you once again for your understanding!

Best regards,
Spin Samurai Team

Spin Samurai

• Representative

vor 1 Jahr

Good Day BERNOODLE,

Thank you for your feedback.

We're sorry to hear that you were having a hard time collecting your winnings but we are happy to hear that your issue has since been resolved.

We will also be sure to forward your feedback regarding your account manager to ensure favorable service from them moving forward.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If you require any further assistance, please do not hesitate to ask.

Kind Regards,
Spin Samurai Casino

Spin Samurai Beschwerde-Statistik

Gelöst 5 / 5

Durchschn. Betrag $1,164

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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