Spin Samurai Casino - Cash and spins not credited to my account even tho I paid and deposited

Dear all,

This complaint has been reopened as per Spin Samurai Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Ric92cx!

My name is Nancy, and I’m a representative of Spin Samurai Casino. It’s a pleasure to meet you!

First of all, thank you for taking the time to share your feedback and raise your concerns. We truly appreciate it, as it helps us continuously improve our services.

After carefully reviewing your communication with our support team and checking your account details, I can confirm that on August 18th, you attempted to make a deposit of 0.00007 BTC. Unfortunately, this amount did not reach us because the minimum deposit in BTC is 0.0001. You can find this information clearly stated on our banking page, here - https:­//w­ww.s­pi­nsa­mur­ai.c­om­/en­/ba­nking

Since the amount was below the required minimum, the transaction was unsuccessful, which is why our support team was unable to credit the bonus you mentioned. For future deposits, please make sure to double-check both the general casino requirements and the specific bonus conditions to avoid similar issues. Additionally, feel free to contact our support team if you would like to get more info about our bonuses or payment methods!

We sincerely apologize for any inconvenience this situation may have caused and truly appreciate your patience and understanding.

Looking forward to hearing back from you!

Best regards,
Nancy