Beschwerde #33 Slottica Casino

Delayed withdrawal

Von bloodybilly

vor 5 Jahren

I want to complain about the Slottica casino. I played 1 time on June 20, 2020. I made a deposit of $100 and got a bonus. I managed to win $918. On June 22, I requested a withdrawal to Skrill. The withdrawal has been cancelled. I asked a few times what the reason was. The casino didn't answer me. On July 17, they requested several documents. I provided the necessary documents. I wanted to retry the withdrawal, but I didn't find the skrill or neteller in the casino's personal office to draw the conclusion. On July 23, I wanted to make a conclusion to the Paysera credit card, I passed the card verification and made an attempt to withdraw to the credit card. The casino demanded a deposit in the casino. I could not make a deposit and get a conclusion. The casino explained this by the fact that my card was not issued in Belarus. On August 17, I specially made a Jeton electronic wallet to get a conclusion. On August 18, my withdrawal was canceled. The casino demanded to make a deposit. I made a $5 deposit and made a few bets. I made a repeat output attempt on Jeton. The casino again canceled the output and offered to choose a different output method.

I'm outraged. I made 5 attempts to conclusion to different wallets. I've offered casinos several different ways of getting out. At first they agreed, but then they changed their decision. I think the casino is holding my money on purpose. Please help me get the win.

Unseriöses Casino Slottica Casino

Grund Verzögerte Auszahlung

Betrag $918

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

bloodybilly

vor 5 Jahren

I got the credit card withdrawal, thank you. My problem has been resolved.

AskGamblers

• Support Team

vor 5 Jahren

Dear @bloodybilly,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottica Casino

• Representative

vor 5 Jahren

Hello Dear player

Slottica Team wants to inform you, 23th September we have successfully withdrawn the balance to your card *3837.

Please check your wallet and confirm receiving the funds.

Best regards,
Slottica Team

Slottica Casino Beschwerde-Statistik

Gelöst 29 / 35

Durchschn. Betrag $2,023

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Slottica Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung mehrfach aus technischen Gruenden abgelehnt

Ich habe bei Slottica gespielt und eine Auszahlung von 650€ angefragt. Ich habe bereits zuvor den Verifizierungsprozess durchlaufen. Die Auszahlung wurde genehmigt, wenige Tage später bekam ich dann die Antwort, dass meine Auszahlung aufgrund technischer Probleme abgebrochen wurde. Ich habe dann erneut eine Auszahlungsanfrage gestellt, wieder genehmigt, wieder wenige Tage später aus technischen Gründen abgebrochen. Der Support sagt mir, ich soll es einfach weiter probieren, jedoch nimmt alleine der Prozess der Auszahlungsgenehmigung jedes mal 36 Stunden in Anspruch. Ich warte jetzt mehr als eine Woche auf mein Geld und vom Support kommen immer die gleichen Antworten.

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Slottica Spielothek - Warte auf Auszahlung zwei Wochen

Seit über 2 Wochen werde ich hingehalten, was meine Auszahlung betrifft, immer wieder schreiben sie das gleiche. Ich verstehe das Problem einfach nicht, warum kann keiner was genaues sagen zu meinem Fall? Ich fühle mich sehr hintergangen und man hat das Gefühl, dass es eine Masche ist. Man wird immer nur um Geduld gebeten aber es passiert nichts, rein gar nichts.

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Slottica - Auszahlung abgebrochen nach angeblicher Verletzung der Bonus Bedingungen

Ich habe bei Slottica eine Auszahlung von 1000€ angefordert, jedoch wurde mir diese aufgrund von einer Verletzung der Bonus-Bedingungen gestrichen.
Mir wird angekreidet, dass ich mit einem aktiven Bonus, über dem „max bet“ Betrag von 2€ gespielt habe.

Erläuterung:
Ich habe vor 2 Wochen bei Slottica einbezahlt und aufgrund eines Fehlers wurde mir der Einzahlungsbonus manuell gutgeschrieben.
Deswegen war es mir von Anfang an nicht möglich den Bonusfortschritt einzusehen und ich musste jedes Mal den Support deswegen kontaktieren.
Ich habe angefangen verschiedene Slots zu spielen und bin recht schnell auf ihre neuen „Novomatic Live Slots“ gewechselt. In den Bonus Bedingungen stand nicht, dass dies nicht erlaubt sei und ebenfalls ging ich davon aus, dass die „Novomatic Live Slots“ ebenfalls den zu verspielenden Betrag beeinflussen.

Ich habe regelmäßig den Support kontaktiert und mich über den Bonus-Fortschritt informieren lassen.
Nach ein paar Stunden habe ich den Support erneut kontaktiert, welcher mir die Auskunft gab, dass ich die Bonus-Bedingungen erfüllt habe und eine Auszahlung möglich sei.
Mehr als den Support fragen kann ich nicht und darauf habe ich mich verlassen.
Da ich jedoch nicht sofort die 1802,84€ auszahlen wollte, habe ich den Betrag auf +2€ gesetzt und habe ebenfalls auf den „Novomatic Live Slots“ bis 1000€ gespielt und wollte dann die Auszahlung veranlassen.

Dies war mir nicht möglich und der Support hat mir geschrieben, dass sie die Anfrage an das „Finance Department“ weiterleiten.

Am nächsten Tag bekam ich auch prompt die Antwort, dass die „Novomatic Live Slots“ nicht in die Bonus Bedingungen fallen und ich 1687,50€ zum Umsetzen habe, mit der Begründung das der Fehler beim Support lag. (Siehe Screenshot der Mail)

Somit habe ich die 1687,50€ umgesetzt, ohne den max bet Betrag zu überschreiten.
Erneut habe ich die Information vom Support bekommen, dass alles In Ordnung sei und ich eine Auszahlung von 1000€ tätigen kann.
Diesmal hat es funktioniert und nachdem ich sogar mein Profil verifiziert habe, kam die E-Mail das die Auszahlung gestrichen wurde, da ich gegen die Bonus-Bedingungen verstoßen habe und mir wurden nur die 50€ der Einzahlung wieder gutgeschrieben.

Zusammengefasst:
- Support beauskunftet mir das Bonus erfüllt sei.
- Daraufhin spiele ich höher als der in den Bedingungen vermerkte „max bet“ Betrag bei aktivem Bonus.
- Mir wird gesagt die „Novomatic Live Slots“ zählen nicht und ich muss erneut 1687.50€ umsetzen.
- Erneut bekomme ich die Auskunft das ich auszahlen kann.
- „Finance Department“ bricht die Auszahlung ab, da ich gegen die Bedingungen verstoßen habe.
Ganz klar liegt der Fehler nicht bei mir.
Slottica wurde bereits kontaktiert, jedoch habe ich keine Antwort erhalten.
Screenshots befinden sich im Anhang.
Bitte um Klärung!

Ungelöst

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Account closure problem and refund

Dear AskGamblers Team,

I am writing to request assistance regarding an issue with Slottica Casino. Some time ago, I asked the casino to block my account due to gambling addiction. My account was blocked, but there were remaining funds that I wanted to withdraw.

The casino agreed to temporarily unblock my account for the purpose of withdrawing my funds. I submitted a withdrawal request, and the funds were successfully transferred to my account.

Afterwards, I asked for the account to be permanently closed, explaining my situation. However, the casino did not close my account. Instead, the support team encouraged me to keep the account active, which led to further financial losses of 420 PLN.

I kindly request assistance in recovering the above-mentioned loss and in ensuring that my account is permanently closed to prevent any further gambling-related harm.

I am attaching the correspondence with the support team from yesterday for your reference.

I will send all screenshots of my conversations with the support team by email.

Thank you very much for your help.

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They are delaying my payment

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

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I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

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Please help me get this money because it sounds like a scam.

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10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

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