Beschwerde #32 Slottica Casino

Constantly Declined payments

Von Justinas S.

vor 5 Jahren

Hi,

I have started playing slottica casino and the initial experience was quite ok. I have deposited ~700 eur with multiple transactions using the same card and at the end of my play i had ~670, which i have decide to take back. They have asked for KYC, sent all the documents, they have asked me to send them ones again as some pictures were not clear (Well, those seemed to be fine to me). After this i have received my money and it went quite fine.

Second time i have deposited ~200 eur and wanted to withdraw ~180 Eur. and this is when it started:
1. They have rejected my withdrawal due to the 3x deposit wager condition (Fine - thats in terms and conditions)
2. I have wagered the amount (190 eur as they said) (Just put the autoplay for the required amount they have indicated (you are not able to see it in your history). Asked to withdraw - got rejected and customer support said that i have to wager another 90 eur. I have asked why and they said it was mistake and my requirement is wagered. Put the withdrawal again
3. Got withdrawal rejected and went to support again. Asked why and they said i still need those 90 eur to be wagered. Wagered 100 eur then and put my withdrawal request again;
4. Got rejected. Went to support. They said i need to wager another 6 eur. Didn't compaint - wagered 25 Eur. Put my money for withdrawal
5. Got withdrawal approved by them but rejected by payment provider. Checked it with my payment provider - nothing similar on their end. Put another withdrawal request to the same credit card i have used;
6. Got rejected. And got the explanation that i wont be able to get my withdrawal to my credit card and i should use another method (EcoPayz or another card). Put it on ecopayz
7. Got rejected. As they need a proof that the account belong to me. Sent those over and still waiting for my withdrawal.

I didnt use any bonuses, played at my money, verified identity, my credit card and followed all the rules of the casino.

AskGamblers, i would really appreciate your help here as it doesnt seem to be a fair play here.
Thanks

Unseriöses Casino Slottica Casino

Grund Abgelehnte Auszahlung

Betrag €180

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Patrolinn

• Litauen

vor 5 Jahren

Thank you, i have received my withdrawal.

AskGamblers

• Support Team

vor 5 Jahren

Dear @Patrolinn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottica Casino

• Representative

vor 5 Jahren

Hello dear player and AskGamblers team!

We regret that a similar situation has happened to you, however, sometimes when we cannot influence the technical nuances of the operation of services such as payment methods.

When our finance department sees that we do not have the ability to withdraw to one method or another, we always offer our clients an alternative solution for receiving funds. So it was in this situation. On August 18, we asked you for an alternative, and on August 19, the payment was successfully completed.

We apologize you needed to wait, but also we hope that this situation will not affect your gaming experience in our casino in any way and we will wait for you again at Slottica.

Regards,
Slottica team

Slottica Casino Beschwerde-Statistik

Gelöst 29 / 35

Durchschn. Betrag $2,023

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Ganz klar liegt der Fehler nicht bei mir.
Slottica wurde bereits kontaktiert, jedoch habe ich keine Antwort erhalten.
Screenshots befinden sich im Anhang.
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