Beschwerde #28 Slottica Casino

1800 euro nightmare

Von Weazear

vor 6 Jahren

As a lot of players have mentioned before me making a withdrawal is a true nightmare. I've verified my card, my Skrill and my Ecopayz-account. Every single withdrawal attempt (1800€) has resulted in my funds getting recredited to my slottica-account.

Upon asking the support they simply say the bank or payment provider denied the transaction. When asking the support of my providers they claim no transaction has been attempted.

This casino is simply a fraud that let's you deposit money but not withdrawing them.

Unseriöses Casino Slottica Casino

Grund Abgelehnte Auszahlung

Betrag €1800

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Weazear

vor 5 Jahren

Resolved. Slottica replenished my account with My old balance which i in return was able to withdraw.

AskGamblers

• Support Team

vor 5 Jahren

Dear @Weazear,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottica Casino

• Representative

vor 5 Jahren

Dear player,
Thank you for your feedback. We apologize for the late reply.

The first withdrawal request was rejected on 10 February because all the conditions of the bonus were not met, namely, the bonus was not wagered fully.

From 11 to 13 February the player created a withdrawal request and our payment department sent a verification request. We didn't receive email from the player with all the necessary documents for verification.

From 16 to 18 February, the player created two withdrawal requests. We are sorry that due to technical reasons related to the payment service providers, we were unable to pay for the player's withdrawal request.

18 February the player has made a new withdrawal request to an alternative payment method. Slottica team has obtained necessary documents for verification. For technical reasons, the withdrawal to this payment wasn’t successful.

After 25 February the player created another withdrawal request but for an old bank card. The payment department asked the player to provide us with an alternative method or a new bank card. However, after this message, the player did not choose an alternative payment method.

24 February the player sent the letter and asked to return his deposit.
27 February the player was playing and had lost all balance.

We are sorry that due to the technical reasons associated with payment providers, we were unable to process the player's withdrawal request, however, in our turn, we always responded to the player's withdrawal requests in time.

Dear player, please contact the payment department as soon as possible and we will provide all the necessary help in resolving this issue.

Best regards,
Slottica Team

Slottica Casino Beschwerde-Statistik

Gelöst 29 / 35

Durchschn. Betrag $2,023

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Ich habe bei Slottica eine Auszahlung von 1000€ angefordert, jedoch wurde mir diese aufgrund von einer Verletzung der Bonus-Bedingungen gestrichen.
Mir wird angekreidet, dass ich mit einem aktiven Bonus, über dem „max bet“ Betrag von 2€ gespielt habe.

Erläuterung:
Ich habe vor 2 Wochen bei Slottica einbezahlt und aufgrund eines Fehlers wurde mir der Einzahlungsbonus manuell gutgeschrieben.
Deswegen war es mir von Anfang an nicht möglich den Bonusfortschritt einzusehen und ich musste jedes Mal den Support deswegen kontaktieren.
Ich habe angefangen verschiedene Slots zu spielen und bin recht schnell auf ihre neuen „Novomatic Live Slots“ gewechselt. In den Bonus Bedingungen stand nicht, dass dies nicht erlaubt sei und ebenfalls ging ich davon aus, dass die „Novomatic Live Slots“ ebenfalls den zu verspielenden Betrag beeinflussen.

Ich habe regelmäßig den Support kontaktiert und mich über den Bonus-Fortschritt informieren lassen.
Nach ein paar Stunden habe ich den Support erneut kontaktiert, welcher mir die Auskunft gab, dass ich die Bonus-Bedingungen erfüllt habe und eine Auszahlung möglich sei.
Mehr als den Support fragen kann ich nicht und darauf habe ich mich verlassen.
Da ich jedoch nicht sofort die 1802,84€ auszahlen wollte, habe ich den Betrag auf +2€ gesetzt und habe ebenfalls auf den „Novomatic Live Slots“ bis 1000€ gespielt und wollte dann die Auszahlung veranlassen.

Dies war mir nicht möglich und der Support hat mir geschrieben, dass sie die Anfrage an das „Finance Department“ weiterleiten.

Am nächsten Tag bekam ich auch prompt die Antwort, dass die „Novomatic Live Slots“ nicht in die Bonus Bedingungen fallen und ich 1687,50€ zum Umsetzen habe, mit der Begründung das der Fehler beim Support lag. (Siehe Screenshot der Mail)

Somit habe ich die 1687,50€ umgesetzt, ohne den max bet Betrag zu überschreiten.
Erneut habe ich die Information vom Support bekommen, dass alles In Ordnung sei und ich eine Auszahlung von 1000€ tätigen kann.
Diesmal hat es funktioniert und nachdem ich sogar mein Profil verifiziert habe, kam die E-Mail das die Auszahlung gestrichen wurde, da ich gegen die Bonus-Bedingungen verstoßen habe und mir wurden nur die 50€ der Einzahlung wieder gutgeschrieben.

Zusammengefasst:
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- Mir wird gesagt die „Novomatic Live Slots“ zählen nicht und ich muss erneut 1687.50€ umsetzen.
- Erneut bekomme ich die Auskunft das ich auszahlen kann.
- „Finance Department“ bricht die Auszahlung ab, da ich gegen die Bedingungen verstoßen habe.
Ganz klar liegt der Fehler nicht bei mir.
Slottica wurde bereits kontaktiert, jedoch habe ich keine Antwort erhalten.
Screenshots befinden sich im Anhang.
Bitte um Klärung!

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I kindly request assistance in recovering the above-mentioned loss and in ensuring that my account is permanently closed to prevent any further gambling-related harm.

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