Dear player,
Thank you for your feedback. We apologize for the late reply.
The first withdrawal request was rejected on 10 February because all the conditions of the bonus were not met, namely, the bonus was not wagered fully.
From 11 to 13 February the player created a withdrawal request and our payment department sent a verification request. We didn't receive email from the player with all the necessary documents for verification.
From 16 to 18 February, the player created two withdrawal requests. We are sorry that due to technical reasons related to the payment service providers, we were unable to pay for the player's withdrawal request.
18 February the player has made a new withdrawal request to an alternative payment method. Slottica team has obtained necessary documents for verification. For technical reasons, the withdrawal to this payment wasn’t successful.
After 25 February the player created another withdrawal request but for an old bank card. The payment department asked the player to provide us with an alternative method or a new bank card. However, after this message, the player did not choose an alternative payment method.
24 February the player sent the letter and asked to return his deposit.
27 February the player was playing and had lost all balance.
We are sorry that due to the technical reasons associated with payment providers, we were unable to process the player's withdrawal request, however, in our turn, we always responded to the player's withdrawal requests in time.
Dear player, please contact the payment department as soon as possible and we will provide all the necessary help in resolving this issue.
Best regards,
Slottica Team
