Beschwerde #6 SlotsPalace Casino

Withdrawing money from SlotsPalace casino takes too long

Von OlliS

vor 3 Jahren

Hello everybody!

I have really bad experiences with SlotsPalace casino. I played there more than a month ago (8.11.2022) and won 3000 euros. Friends, I want to warn you and tell you that it is really slow and difficult to withdraw money from this casino! Stay tuned and I'll tell you more.

I already downloaded on 18.11. all the documents they ask for to verify the account. It took a really long time before SlotsPalace checked the documents and said my account was verified. I contacted the casino several times and explained the situation to them and asked for an explanation as to why they are delaying the payment of the money for so long. They never gave me any explanation.

Now they have paid me most of it in money, although very slowly and 500 euros at a time. It was a big disappointment when I logged into the casino's website today and noticed that they had again canceled my 500 euro withdrawal request. What they have done several times now after verifying the account is canceling withdrawal requests without explanation. It's especially frustrating because SlotsPalace only allows one withdrawal of 500 euros per day and after that the casino waits several days before processing the request.

SlotsPalace casino has not paid me all my winnings, even though I played with them 6 weeks ago and I have actively done my best to get the money. This is an unreasonably long time to wait for a profit of 3000 euros, don't you think so?

I attached a photo where you can see all 6 times casino has canceled my withdrawals - without ever giving an explanation.

Unseriöses Casino SlotsPalace Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @OlliS,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsPalace Casino

• Representative

vor 3 Jahren

Dear Customer,
We apologize for the delay.
However, please be informed that the amount of withdrawal that can be requested per day are depending on the current VIP level of every customers as mentioned in our t&c 6.11
In addition, Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed.
One of your last withdrawal was canceled due to the temporary technical issue occurred at the payment providers. However, our finance department sent you an email notifying it and also advised to request the withdrawal again.
We would like to inform you that all your withdrawals were paid by us except the recently requested withdrawal which will be processed within 3 business days.
We hope this clarifies your case.
Sincerely,
Slotspalace.com

SlotsPalace Casino Beschwerde-Statistik

Gelöst 20 / 20

Durchschn. Betrag $580

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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