Beschwerde #35 SlotsPalace Casino

Withdrawal delay beyond expected timeframe

Von Violi M.

vor 4 Monaten

Hello,

I am writing to formally submit a complaint regarding my withdrawal request.

My withdrawal was requested 6 days ago and is now well beyond the expected payout timeframe stated by your casino. Despite multiple contacts with live support, I have only received automated responses and no clear confirmation from the finance team.

Details:

• Account email/username: <email address removed> / Violi

• Withdrawal request date: 25.01.2026

• Withdrawal method: Crypto

• Amount: 350€

I have been informed that there is no issue with my account and that my funds are safe, however no exact payout date has been provided. This lack of transparency is unacceptable.

My desired outcome is:

• Immediate confirmation that the withdrawal has been approved

• A clear and exact payout date

If this matter is not resolved promptly, I will escalate this complaint to the relevant licensing authority and public review platforms.

I expect your response as soon as possible.

Unseriöses Casino SlotsPalace Casino

Grund Verzögerte Auszahlung

Betrag €350

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Violi

• Albanien

vor 3 Monaten

Yes after12 days my problem is sloved

AskGamblers

• Support Team

vor 3 Monaten

Dear @Violi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsPalace Casino

• Representative

vor 3 Monaten

Dear Violi,

Please note that your withdrawal request has been successfully completed.

Kind regards,
Slots Palace Casino Team

SlotsPalace Casino Beschwerde-Statistik

Gelöst 20 / 20

Durchschn. Betrag $580

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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