Beschwerde #2 ShadowBit Casino

ShadowBit casino withdrawal complaint

Von Luka R.

vor 3 Jahren

Dear AskGamblers team,

I have tried to withdraw from ShadowBit casino to same card that I made deposit. They cancelled my withdrawal saying I can only use international bank transfer, although on the withdrawal page options for card withdrawal is showing. I have also made multiple withdrawals from other DAMA MV casinos to same card without any issue but ShadowBit for some reason unknown toe does not accept. My account with them is verified. Please see attached files for proof.

Please help.

< personal information removed >

Unseriöses Casino ShadowBit Casino

Grund Abgelehnte Auszahlung

Betrag €2935

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 3 Jahren

Dear @LookSee,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ShadowBit Casino

• Representative

vor 3 Jahren

Dear LOOKSEE,

The transaction was initially denied because of the daily limit. We also see a successful withdrawal through Bank International.
So, you can make a withdrawal through a card as you ware going to, however one of the previous attempts failed due to a technical issue on the payment provider side.
Now, the cashouts are processed as usual, and if you (the customer) has no ban like self-exclusion, we would recommend truing again to create a request.

Thanks for understanding,
the Shadowbit team

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per ShadowBit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

ShadowBit Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $1,370

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

ShadowBit Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlungantrag wird 15 Tage nicht bearbeitet

Hallo Askgamblers-Team,

erstmal Vielen Dank für die tolle Website, die wunderbar ihren Zweck erfüllt.

ich habe ein großes Problem mit dem Shadowbit Casino. Heute ist der 15. Tag und meine Auszahlung wurde immer noch nicht bearbeitet. Ich habe mindestens 10 Mal den Live Chat kontaktiert und gefragt was das Problem ist und keiner kann mir helfen. Ich bekomme lediglich die Aussage, dass die Auszahlung noch dauert und ich warten muss, oder meine Anfrage wird an den Casino Manager weitergeleitet und ich solle zu einem späteren Zeitpunkt den Live Chat kontaktieren. Sie können sich denken, dass ich nie von diesen "Manager" mehr gehört habe.

Des weiteren werden meine E-Mails, die ich geschrieben habe, ebenfalls ignoriert. Meine Konto ist verifiziert und die Auszahlung wurde durch eine Einzahlung inclusive Bonus ausgelöst. Ich habe alle Bonusbedingungen verinnerlicht und nicht missbraucht. Falls es eine Hilfe sein sollte, habe ich von jeder Live Chat Sitzung mehrere Screenshots gemacht, die ich gerne mit ihnen teilen kann. Ich habe das Gefühl das das Casino seiner Lizenz nicht würdig ist und ich meine Auszahlung nicht erhalten werde. Wäre es für sie möglich das Casino zu kontaktieren, um eventuell eine Stellungnahme oder eine Antwort zu erhalten? Ich stehe sehr gerne für weitere Fragen oder Anregungen zur Verfügung.

Ich danke Ihnen vielmals!

Mit freundlichen Grüßen

Gelöst

€900

Casino no longer processing my withdrawals

After playing at shadowbit casino for some time and playing almost daily often depositing up to $5000 per week I was from the outset receiving my withdrawals within 2 or 3 hours or sometimes sooner using the same method each time without any problems. I could chat with casino staff on live chat and was withdrawing up to 3 times a week.

After the first week they without notice dropped the withdrawal limit from $6000 to $750 which is Unreachable in my opinion especially when asked how would I withdraw a large sum to which I was told $750 a day.. After withdrawing multiple $750 lots all of a sudden my withdrawals now sit pending for some now 3 days which is odd due to the instant withdrawal method offered and the method I have always used. What makes it more frustrating is that I now cannot contact them via live chat all I get is a bot telling me they are unavailable this has been going on for the same time. If I use a different browser and go incognito to my surprise I get an operator who tells me it's my computer and to restart it... Unlikely... And when asked about my withdrawals they say they are being Processed and will receive them shortly with no further explanation. I am now owed $2250 and have more in my account I also want to withdraw. This all seems odd and only since I started withdrawing daily.

Abgelehnt

$2,250

Closed account and confiscated deposit

my account was closed, but that was a bad decision, I did nothing wrong, I created my account, made a deposit, started playing, a few minutes later my account was closed, I contacted the casino and was told that my balance will not be returned, but I did not breach the terms, what exactly did I do wrong?

Gelöst