Royal Panda Casino - Won't let me withdraw my own £20 deposit

Dear AMOREY123

Thank you for additional information as well as for your ongoing patience and cooperation with our verification team. We’ve contacted you via email regarding that. We understand your concerns regarding our verification process and would like to apologize for any inconvenience caused.

Kindly note that in accordance with clause 8.2 of our terms and conditions (https­:­/­/w­­ww.r­­o­y­a­lp­­and­­a.c­­o­m/­­terms/) we'd like to ask you to turn over your deposit once before requesting you withdrawal or accept a 10% fee. This particular condition has been put in place to cover the costs we incur for issuing payments (payment gateways, administration, etc.).

Once this is done we'll be more than happy to process your withdrawal.

In case you have any further questions regarding your withdrawals, or anything else, please don’t hesitate to reach out to our customer service – we’re happy to help.

Kind regards,
Royal Panda

Dear @amorey123,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.