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Royal Panda Casino - Verification issue preventing withdrawal

GELÖST
Beschwerde-Info
Unseriöses Casino Royal Panda Spielothek
Grund Verifizierungsprobleme
Betrag £ 7000
Veröffentlicht am 21. September 2019

I tried to make a £7000 withdrawal from royal panda 2 weeks ago and was asked for bank statements to verify my account. I do not have a bank account (I have never deposited with one) so was asked to send card statements from both cards I have previously used and PayPal.

Since this issue I have submitted 6 months statements for one card, 3 months statements for another card and PayPal, proof of winnings from another casino, 6 months worth of payslips, and a letter confirming a sale of property and still I am being asked for more and more verification! 17 different files I have sent!

Veröffentlicht am 23. September 2019

Dear BUBBAMUMMA,

Our verification department has asked you to provide us with additional documents as the safety of our players is of utmost importance to us.

After checking your account we've noticed that your documents were already verified and the withdrawal was processed on 22.09.2019. Therefore the funds should already be on your PayPal account.

We'd like to thank you for your understanding and cooperation during the verification process.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Royal Panda

AskGamblers
Veröffentlicht am 23. September 2019

Dear @Bubbamumma,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Veröffentlicht am 23. September 2019

The funds have now been transferred. Thanks

AskGamblers
Veröffentlicht am 23. September 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Royal Panda Spielothek Beschwerden

  • 57 von 62 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 13,293 USD Durchschn. Betrag

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