Rolletto Casino - 200 missing deposit

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Rolletto Casino

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£ 200

vor 11 Monaten

I deposited £200, which wasn't credited to my betting account.

However it did leave my bank account(I have transaction will attach file.)

I contacted support straight away and many times since, they have basically said it was declined and will bounce back within 2-3 days but be careful as it might not appear as a refund and you may have spent it.

I haven't I have checked.

I have asked for proof of declined payment and they ignore me. I have sent proof of payment (which you’ll find attached) and again they ignored me. Don't know what else I can do!?

I'm fed up with getting ripped off by offshore casinos please help.

< full name removed >

P.s my username for account is < username removed >. Also on attached files the payment to Rolletto comes under wexslide on Wednesday 10th july

vor 11 Monaten

Dear BEABEA19

Please send us your email address which you used to register at Rolletto.
Thank you.

Rolletto Team

AskGamblers
vor 11 Monaten

Dear Rolletto Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 11 Monaten

Dear BEABEA19,

We have reviewed your inquiry and can confirm that we sent you all the relevant information. The transaction you mentioned was declined, and you should receive a refund in your bank account within a couple of days.

If you need further assistance or more details, please provide us with your bank statement.

Thank you for your understanding and cooperation.

Best regards,
Rolletto team

vor 10 Monaten

Dear BEABEA19,

Based on the documents you have provided, We are pleased to inform you that the amount has been successfully credited to your Roulette account.

Best regards
Rolletto team

AskGamblers
vor 10 Monaten

Dear @Beabea19,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 10 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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