Beschwerde #32 Roby Casino

Not paying at all

Von Yannickkee

vor 2 Monaten

Hello,

I'm asking for help from AskGamblers to contact Roby Casino.

I've managed to win some and have now around 10 000€ stuck in there. I made my first withdrawal request on 21/03 and haven't received any. There are now 3x800€ withdrawals pending.

I've played casino and sports, not used any bonuses, and they don't require KYC.

These are my first withdrawals here. Looks like they are not paying at all.

Unseriöses Casino Roby Casino

Grund Verzögerte Auszahlung

Betrag €10000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Yannickkee

vor 1 Monat

Hello, withdrawals seems to be rolling so ask gamblers you can set this as resolved. I can soon continue gaming here

AskGamblers

• Support Team

vor 1 Monat

Dear @Yannickkee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roby Casino

• Representative

vor 1 Monat

Dear Yannickkee,

We have successfully located your account and have been reviewing your recent transactions.

We can confirm that all three of your previous withdrawals were successfully processed and paid out yesterday. Please allow the standard timeframe for these funds to reflect in your chosen payment method, depending on your provider’s processing times.

Regarding your current activity, our records show one additional withdrawal request remains pending from yesterday. Please be advised that we have escalated this request for priority processing to ensure it is handled as quickly as possible.

We will send a follow-up notification once this final transaction has been completed. Thank you for your continued patience.

Best regards,
RobyCasino Team

Roby Casino Beschwerde-Statistik

Gelöst 18 / 18

Durchschn. Betrag $1,596

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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