I put a request in to close my account with this casino last night as I am spending too much. I sent in an email request to close the account, I have done with many others and it was close straight away. Not one person had replied to my email and I have now ended up spending more than £500 today (when they should have had it closed!), I don't believe this is fair practice and want a refund! They have no problem sending me promotions everyday of the trying to get me to deposit and when I eventually do and then realise that I have spent enough and want to close it, they don't do as I ask! If I had an issue regarding depositing money they would be quick enough getting back!,, not good enough!
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Any update considering your complaint?
Never ever got back to my emails, found a chat link on the PC website which I used close account, then they offered me 60'credits to play and I ended up spending another 150! They should have closed it when I sent the email the first time around!
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River Belle Casino - Confiscated winnings on dubious grounds
$170
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River Belle Casino - Confiscated winnings on dubious grounds
River Belle Casino confiscated a win (US$170) including my deposit by decision of the casino management. They did it applying paragraph: "5.8.3 In ...
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River Belle Casino - Winnings annulled as per 'management decision' with no further details given
$709
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River Belle Casino - Winnings annulled as per 'management decision' with no further details given
10.05.2018 in River Belle Casino I won $ 709. At their request I sent all the requested documents. I was not paid winnings. All the winnings were ...
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River Belle Casino - Unreasonable verification process followed by unjustified confiscation of winnings and account closure
kr10,017
Ungelöst
River Belle Casino - Unreasonable verification process followed by unjustified confiscation of winnings and account closure
I deposited SEK 2000 and received a bonus. Once the money was lost, I received a new bonus offer and deposited another SEK 2000. This money was also ...
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River Belle Casino - Error with free spin feature at Lost Vegas slot on a $45 bet per spin, support unable to help?!
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River Belle Casino - Error with free spin feature at Lost Vegas slot on a $45 bet per spin, support unable to help?!
I was playing lost vegas on the 11th of october via my mobile at $45 per spin when i got the blackout feature which also awarded me the free spins. ...
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