Beschwerde #5 Richville Casino

Verification account proofs

Von Jojonehos

vor 2 Monaten

When I claimed my first withdrawal 5 days ago, the casino asked for my account verification proofs of my MYFINITY wallet, which I don’t use, and I don’t even know its existence.

I told them that I don’t use this wallet and sent them a screenshot of my deposit to them from my bank account. I sent them all the appropriate proofs that they want pdf February statement from my bank that I used to verify in more than 10 casinos, and nobody replies for 3 days.

Now, I tried to contact support and live chat, and nobody replies

Unseriöses Casino Richville Casino

Grund Verifizierungsprobleme

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear @Jojonehos,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Jojonehos

vor 2 Monaten

Problem solved thank you

AskGamblers

• Support Team

vor 2 Monaten

Dear @Jojonehos,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Richville Casino Beschwerde-Statistik

Gelöst 2 / 6

Durchschn. Betrag $849

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Richville Casino Beschwerden

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It has now been 11 days 15/5/26 since I submitted my withdrawal request. I have already contacted customer support, and they informed me that there are delays.

I have been a casino player for many years, and this is the first time I have experienced such a long delay in receiving my withdrawal.

I do not like making negative reports or complaints.

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Dear AskGamblers Team,

I am lodging an official complaint against Richville Casino regarding the sudden closure of my account and the confiscation of approximately €2,000 in winnings.

Upon trying to access my account, I discovered it was blocked. When I contacted support, they informed me that my account was banned under clause 16.10.2.3 for "bonus abuse" (see attached email).

I strongly deny this accusation. I have strictly followed all the casino's Terms and Conditions, including all bonus rules (maximum bet limits, eligible games, and wagering requirements). I have not engaged in any fraudulent activity, nor do I possess multiple accounts.

It seems the casino is using a generic "bonus abuse" clause as an excuse to avoid paying out a legitimate, substantial win.

I kindly request that AskGamblers assist me in:

1. Demanding that Richville Casino provide concrete evidence of the alleged bonus abuse.

2. Recovering my confiscated winnings of €2,000 and reopening my account (or facilitating a manual withdrawal).

I am fully ready to cooperate, provide any necessary identification documents (KYC), and assist in the investigation.

Thank you for your time and help.

Best regards,

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You have helped me with complaints before and I have left a trustpilot to reflect this.

Unfortunately (For the third time in 6 months) Richville have taken over 10 days for a skrill withdrawal. Im fully verified etc etc, had many deposits and withdrawals. I thought these kinds of issues had been resolved but unfortunately yet again a withdrawal has taken over 10 days.

I have chased and keep getting told it will be 'processed soon' etc etc. But this has just gone on too long.

If you could mediate this has helped so much in the past.

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