Beschwerde #4 Richville Casino

Withdrawal Pending for 12 days

Von Sageir S.

vor 4 Monaten

Hello,

You have helped me with complaints before and I have left a trustpilot to reflect this.

Unfortunately (For the third time in 6 months) Richville have taken over 10 days for a skrill withdrawal. Im fully verified etc etc, had many deposits and withdrawals. I thought these kinds of issues had been resolved but unfortunately yet again a withdrawal has taken over 10 days.

I have chased and keep getting told it will be 'processed soon' etc etc. But this has just gone on too long.

If you could mediate this has helped so much in the past.

Thank you

Unseriöses Casino Richville Casino

Grund Verzögerte Auszahlung

Betrag €320

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear Richville Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Richville Casino Beschwerde-Statistik

Gelöst 2 / 6

Durchschn. Betrag $849

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Richville Casino Beschwerden

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It has now been 11 days 15/5/26 since I submitted my withdrawal request. I have already contacted customer support, and they informed me that there are delays.

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Dear AskGamblers Team,

I am lodging an official complaint against Richville Casino regarding the sudden closure of my account and the confiscation of approximately €2,000 in winnings.

Upon trying to access my account, I discovered it was blocked. When I contacted support, they informed me that my account was banned under clause 16.10.2.3 for "bonus abuse" (see attached email).

I strongly deny this accusation. I have strictly followed all the casino's Terms and Conditions, including all bonus rules (maximum bet limits, eligible games, and wagering requirements). I have not engaged in any fraudulent activity, nor do I possess multiple accounts.

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