Red Ping Win Casino - Accidentally deposited 10times the amount I was supposed to deposit

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hi this complaint is 7 months old,
and solved long time ago when they realized i was lucky when wagering the bonus.
I have noidea why they are commenting on it now 7 months later?
But yeah i got my money luckily.
I was risking to loose it all because of they trying to take advantage of my stupid misstake.
But you live and you learn in this case which casinos to play at.

Regards

Dear @joeman,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear JOEMAN and AskGamblers team,

We sincerely regret about the issue that the player Joeman experienced, however, we would like to shed the light on the situation that occurred.

The player Joeman made a deposit of 1820 EUR (mistakenly by his words) and wanted to withdraw this sum without wagering. We cannot know with what intentions the players make their deposits. Thus, money deposited in the Casino must be used for gaming activity only. Due to this fact, all deposits need to be wagered at least three (3) times for security purposes. This rule can be found in our ANTI-FRAUD POLICY (https­://­prn­t.s­c/s­xyuhp). Our support team explained our terms to player via email.

We would also like to emphasize that all players should be acquainted with the rules of the casino before registration (https­://­prn­t.s­c/s­xze46). If the casino rules were read before registration or making a deposit, the player would know that if the user requested a withdrawal of the funds, the sum of made bets since last deposit should be not less than 3x (three) times the size of that deposit. The decision to finish wagering (3x) or withdraw without it is at sole discretion of the Casino management (https­://­prn­t.s­c/t­0l160). Moreover, due to the existence of numerous fraudulent schemes, including money laundering and others, we cannot be sure of the authenticity of players’ intentions.

The player Joeman said that he deposited 1820 EUR instead of 182 EUR accidentally. However, according to our terms, the casino is not liable for any possible financial damage arising from the use of the website. This rule can be found here: https:­//p­rnt.sc­/syk90t

Needless to say that Joeman successfully wagered his funds, made a cashout request, and the money (even more than initial deposit was) were withdrawn to the player. We provided AskGamblers team with all the proofs that the cashout transaction was successful.

We regret to understand that player Joeman made a deposit accidentally. However, we strongly believe that this situation was carried out according to the rules of the casino.

We are thankful for understanding!


Kindest regards,
Red PingWin Casino team