Beschwerde #13
Red Ping Win Spielothek
Red Ping Win Casino - Delayed payment of 109,075 RUB
vor 5 Jahren
Good day! at first ,I like playing at this casino. quick support, good games. But.. there is a big problem with withdraw. In casino rules i read that withdraw will be in 12 hours after request. A made request in 27 november. Now 30 november and..a still haven got my money.support dont tell me anything about my withdraw..its so sad..
Dear Ask Gamblers team,
We would like to provide you with all information regarding this case.
To start with, we want to draw your attention to the fact that before the registration each player must get acquainted with casino terms
and conditions. You can find this information by following the link - https://redping.win/terms-and-conditions or on the screenshot 1.
Please, pay attention to the anti-fraud policy of the casino. It says, that "the Casino has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, fraudulent actions against other online casinos or payment providers, charge back procedures with a credit card or denial of some payments made, other types of cheating, or is known to have gone bankrupt in the country of his residence, providing incorrect information about personal data during registration The Casino reserves the right to terminate the user account and suspend all payouts to the player. "
Moreover, "the Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system."
(Attaching the Screenshot 2)
As a casino, we have the right to check payouts and players if the need arises. Before being processed, each withdrawal request should be checked by responsible departments thus the withdrawals can be held for the time needed for it to be reviewed. This routine check may include not only the player's verification, but also the gameplay check.
With regard to this player, we had doubts about the honesty of his game, so we referred him to the provider for consideration. As confirmed by the provider, the gameplay of the claimed client was checked for any signs of fraud. The player's activity reflects signs of Opposite Betting technique against himself. (Ask Gamblers Team had been provided with the risk assessment report).
Since opposite betting belongs to the type of strategies that are prohibited by the rules of the casino, the winnings have been subtracted. Please, pay attention, that the player had been informed concerning the confiscation of funds, and we asked to make a withdrawal of the balance (an amount of last three deposits). After the withdrawal, an account will be closed.
Taking into account all the above mentioned facts we can make a conclusion that we have acted strongly to our Terms and Conditions.
We hope for your understanding and fairness, and we believe that this complaint should be marked as resolved.
We would like to provide you with all information regarding this case.
To start with, we want to draw your attention to the fact that before the registration each player must get acquainted with casino terms
and conditions. You can find this information by following the link - https://redping.win/terms-and-conditions or on the screenshot 1.
Please, pay attention to the anti-fraud policy of the casino. It says, that "the Casino has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, fraudulent actions against other online casinos or payment providers, charge back procedures with a credit card or denial of some payments made, other types of cheating, or is known to have gone bankrupt in the country of his residence, providing incorrect information about personal data during registration The Casino reserves the right to terminate the user account and suspend all payouts to the player. "
Moreover, "the Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system."
(Attaching the Screenshot 2)
As a casino, we have the right to check payouts and players if the need arises. Before being processed, each withdrawal request should be checked by responsible departments thus the withdrawals can be held for the time needed for it to be reviewed. This routine check may include not only the player's verification, but also the gameplay check.
With regard to this player, we had doubts about the honesty of his game, so we referred him to the provider for consideration. As confirmed by the provider, the gameplay of the claimed client was checked for any signs of fraud. The player's activity reflects signs of Opposite Betting technique against himself. (Ask Gamblers Team had been provided with the risk assessment report).
Since opposite betting belongs to the type of strategies that are prohibited by the rules of the casino, the winnings have been subtracted. Please, pay attention, that the player had been informed concerning the confiscation of funds, and we asked to make a withdrawal of the balance (an amount of last three deposits). After the withdrawal, an account will be closed.
Taking into account all the above mentioned facts we can make a conclusion that we have acted strongly to our Terms and Conditions.
We hope for your understanding and fairness, and we believe that this complaint should be marked as resolved.
Red Ping Win Spielothek Beschwerde-Statistik
Gelöst
3 / 4
Durchschn. Betrag
$2,222
Durchschn. Dauer
5 Tage
Durchschn. Antwortzeit
3 Tage
Screenshot
