Beschwerde #3 Rakebit Casino

Account was closed all the money was confiscated

Von skorodomoj

vor 1 Jahr

Please help, registered on 09/12/2024 made a deposit in cryptocurrency and started playing in the casino and placing bets. 12/23/2024 my balance was 873 dollars. I ordered all the money to my wallet of my exchange. After 1 hour, my account was closed. They sent me an email stating that the account was closed and all the money was confiscated and a list of reasons for violations such as bonuses, arbitration, fraud and much more. I did not violate any rules, I played fair. I won this money. They accused me of fraud but did not provide any evidence. They are scammers, never play in this casino. They are scammers.

Unseriöses Casino Rakebit Casino

Grund Kontolöschung

Betrag $873

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

skorodomoj

vor 1 Jahr

Thanks to askgambler and its employees. You can manipulate these scammers. I hope all people will understand that if it were not for askgambler, no one would have given anything. They said that I was a scammer, and then without providing any evidence they changed their decision and paid me 873 dollars. So who is the SCAMMER here?

Rakebit Casino

• Representative

vor 1 Jahr

Dear AskGamblers Team,

Following a thorough review of the case involving the player Skorodomoj, we have reassessed our previous decision. We are pleased to inform you that we have decided to approve the player’s request to withdraw all the funds from their balance, as requested.

We have communicated this decision to the player, and the necessary steps are being taken to process the withdrawal.

Thank you for your ongoing support, and we appreciate your understanding in this matter. Should you have any further questions or require additional information, feel free to reach out to us.

Best regards,
Rakebit Casino Representative

skorodomoj

vor 1 Jahr

you said that your decision is final!!!? why did you decide to give back the deposit? does that mean I didn't break anything? then give me back the winnings too. I want $873, not the deposit. As I said earlier, they have no evidence. They are scammers... People see everything

Rakebit Casino Beschwerde-Statistik

Gelöst 6 / 8

Durchschn. Betrag $19,475

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Account blocked money blocked without explaining why

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After a couple of hours I get an Email , which can be provided if needed, that my account was blocked because of this:

17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
17.1.4. chargeback transactions;
17.1.5. the use of third party software or analysis systems;
17.1.6. creating two or more accounts;
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17.1.8. or become bankrupt in the country of his/her residence.

I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

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I attach all communication with support and VIP here, and screenshot all the money I deposited.

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As a result, I was able to continue depositing and gambling between March 21 and March 25, 2026.

This is a clear failure to apply responsible gambling measures. Once a player declares gambling addiction and requests self-exclusion, the operator must act immediately to prevent further harm.

Allowing continued access and accepting deposits after such a request represents a serious breach of responsible gambling obligations.

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Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform.
After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was “under investigation,” and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

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I did not use third-party software.

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I am writing to formally submit a complaint regarding the recent actions taken against my account.

Last weekend, I played on your platform and participated in the Duck Hunter game. After depositing 0.37 BNB, I had a successful session and won 18,000 USDT. Following your procedures, I submitted a withdrawal request. However, my withdrawals were repeatedly ignored without any explanation.

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I deposited using my own funds.
I played fairly and legitimately without using any exploits, third-party software, or other prohibited methods.
I fully adhered to your terms and conditions to the best of my knowledge.
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Look at this link: https://solscan.io/tx/59VzGfw1fMyvKAo4ahquchvPEBr9MfnWCpiGisF7g6SxtEcZWzaSWCmaVbkRWpVkFFGV8MW4LLDhArpT1n7rxreP#solBalanceChange

Explain why this transaction which clearly indicates 'my address in Rakebit' receiving the funds haven't been credited to my account in Rakebit casino. If these weren't sent to my address which Rakebit is saying then why were these funds sent by Rakebit / their wallet provider to some random address that is not mine?

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I have attached a screenshot from my Rakebit casino account where you can see my SOL deposit address.

I have also attached many of their replies indicating the total opposite of the evidence I show.

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1) They say they did not get it

2) and they also same time send the SOL away

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