Beschwerde #39 Rakebit Casino

Account blocked money blocked without explaining why

Von sonicseven

vor 4 Wochen

I have played at Rakebit casino in the past, only made 2 deposits via Ethereum after cheking the deposit history. Today I decided to play again and deposited around 75usd via Solana network. Used slots, Le Cowboy mainly , bought 3 bonuses, and won in the end around 160usd. Raised my ballance to around 200 and decided to proceed with a withdrawl since I am a recreational player and I play with modest amount of money.
After a couple of hours I get an Email , which can be provided if needed, that my account was blocked because of this:

17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
17.1.4. chargeback transactions;
17.1.5. the use of third party software or analysis systems;
17.1.6. creating two or more accounts;
17.1.7. using unfair external factors or influences (commonly known as cheating);
17.1.8. or become bankrupt in the country of his/her residence.

I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

Unseriöses Casino Rakebit Casino

Grund Kontolöschung

Betrag $200

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rakebit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

sonicseven

vor 3 Wochen

Dear RakeBit casino,
I only played from the account that I made, which I think is an old one. I know that you are not allow to use mutiple accounts and therefore I do not have any other wctive acountd at your casino. And If I do, I probably completly forgot about it . What I am asking is to provide what multiple acounts do I have(how many, what email address I am using, because you are able to see and you are allowed to provide this information to the owner of the accounts, which is me) . If you are unable to provide such information, I would like that my withdrawl to be granted . I am a recreational player and not a cheater.

Rakebit Casino

• Representative

vor 3 Wochen

Dear AskGamblers Team,

Thank you for your response.

We have sent the detailed evidence and documentation regarding this case directly to support@askgamblers.com for your private review. This data confirms the breach of our Terms of Use as previously mentioned.

We look forward to your final assessment.

Best regards,
The Rakebit Team

AskGamblers

• Support Team

vor 3 Wochen

Dear Rakebit Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rakebit Casino Beschwerde-Statistik

Gelöst 6 / 8

Durchschn. Betrag $19,475

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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