Beschwerde #7 Rakebit Casino

Declined payout

Von Muxonealexio1301

vor 1 Jahr

I am writing to formally submit a complaint regarding the recent actions taken against my account.

Last weekend, I played on your platform and participated in the Duck Hunter game. After depositing 0.37 BNB, I had a successful session and won 18,000 USDT. Following your procedures, I submitted a withdrawal request. However, my withdrawals were repeatedly ignored without any explanation.

Today, I received an email stating that I may only withdraw my initial deposit of 0.37 BNB, after which my account will be closed for allegedly violating your terms and conditions. Shockingly, no specific explanation or evidence was provided regarding what terms were supposedly breached.

I want to make it clear that:

I deposited using my own funds.
I played fairly and legitimately without using any exploits, third-party software, or other prohibited methods.
I fully adhered to your terms and conditions to the best of my knowledge.
It is deeply concerning that my account is being closed without any transparency or justification, and that my legitimate winnings are being withheld. This treatment feels unjust and undermines trust in your platform.

I am requesting the following immediately:

A detailed explanation specifying which terms and conditions I allegedly violated.
Proof of any misconduct or rule-breaking on my part.
The release of my full winnings of 18,000 USDT, which were earned through fair play.

Unseriöses Casino Rakebit Casino

Grund Abgelehnte Auszahlung

Betrag $18000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rakebit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Rakebit Casino

• Representative

vor 1 Jahr

Dear AskGamblers Team,

We are writing regarding our most recent letter, for which we are still awaiting a response. We would greatly appreciate any further clarification regarding the information requested, as it will help us ensure that we address the matter appropriately.

Thank you in advance for your attention to this, and we look forward to your prompt reply.

Best regards,
Rakebit Casino Representative

Muxonealexio1301

vor 1 Jahr

They don’t have any evidence because I did nothing wrong. I will proceed taking further steps (legal) against this. This casino is a scam

AskGamblers

• Support Team

vor 1 Jahr

Dear Rakebit Casino,

Kindly note that the AskGamblers Complaint Team didn't receive any additional evidence. The last email we received was on 26th of February, ticket number 220469. Please send it again to support@askgamblers.com

Thank you for your cooperation.

Rakebit Casino Beschwerde-Statistik

Gelöst 6 / 8

Durchschn. Betrag $19,475

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Account blocked money blocked without explaining why

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17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
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I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

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Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform.
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