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Rabona Casino - Not approving withdrawal requests

ABGELEHNT
Beschwerde-Info
Unseriöses Casino Rabona Spielothek
Grund Verzögerte Auszahlung
Betrag € 3000
Veröffentlicht am 20. November 2021

I have 3 withdrawal requests of 1000 euro for each, so total of 3000 euro to ETH, since I deposited ETH, in ask gamblers it shows that it needs up to 24 hours for e-wallet.

The customer support not helping, I asked if they want any documents for verification since on their website there is no place where I can submit verification documents, they said I need to wait 5 working days then they will send me if there is a need for verification then I need to wait another 5 days, so 10 days in total for withdrawing 3000 euro to ETH.

Veröffentlicht am 22. November 2021

Dear Player,

We appreciate you making us aware of your concerns.

We kindly want to emphasize that according to the Terms and Conditions of our website, all requests to withdraw funds are worked through by the financial department within 3 business days after the request is made.

Nevertheless, we are completely aware that withdrawals are the number one priority for all our clients, therefore we always strive to process these as fast as we can. Thereby, we would like to confirm that one withdrawal has been processed by our financial department on November, 20 and this was compliant with the Terms and Conditions. Hereupon the remaining withdrawals were canceled by you and used in the game.

Should you have any questions, please, do not hesitate to contact us!

Sincerely,
Rabona.com

AskGamblers
Veröffentlicht am 22. November 2021

Dear @feti,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rabona Spielothek Beschwerden

  • 5 von 5 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 2 Tagen Durchschn. Lebensdauer
  • 2,403 USD Durchschn. Betrag

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