Rabona Casino - Not approving withdrawal requests

Dear Player,

We appreciate you making us aware of your concerns.

We kindly want to emphasize that according to the Terms and Conditions of our website, all requests to withdraw funds are worked through by the financial department within 3 business days after the request is made.

Nevertheless, we are completely aware that withdrawals are the number one priority for all our clients, therefore we always strive to process these as fast as we can. Thereby, we would like to confirm that one withdrawal has been processed by our financial department on November, 20 and this was compliant with the Terms and Conditions. Hereupon the remaining withdrawals were canceled by you and used in the game.

Should you have any questions, please, do not hesitate to contact us!

Sincerely,
Rabona.com

Dear @feti,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.