Rabona Casino - Deposit never arrived to account

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

Thank you for reaching out!

We are sorry to hear that you experienced difficulties with your withdrawal. Please note that we are waiting for an update form the payment provider, in regards to your deposit.

Sincerely,
Rabona Administration

Hi,

First of all, it is a deposit, not a withdrawal. It has been like this for almost 2 weeks, please send me the money to my wallet address (0x237­fEB­525­e3E­477­960­420­0a6­158­bbA­2cb­F6f­0F20).
Thank you.

Dear customer,

Unfortunately, we still have not received any updates from your payment provider regarding the missing deposit.
We will keep you informed in case of any updates or news.

Sincerely,
Rabona Administration

Hi,

I haven't received the funds till now and it has been almost 3 weeks.

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Rabona Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

Please be informed, that we have reached out to the customer on June 12th and informed of the results of our investigation with the payment provider.

Please be informed that the payment provider can manually recover the funds.

In order to proceed, they are requesting the customer to send 0,02 ETH to the same wallet address. Once done, the customer needs to send the gas TXID and an active return wallet address. We have also informed the customer that there is an 8% fee for recoveries.

Since we reached out to the customer then, we received no replies or updates from them.

Best regards,
Rabona team

Dear @seifnegm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have cooperated with the casino and sent 0,02 ETH to the same wallet address as well as the gas TXID and an active return wallet address.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate with the casino or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.