Beschwerde #27 QueenVegas Casino

Slacking £750 Withdrawal

Von Omfgdude

vor 7 Jahren

Deposited £25 and played up to around £1200, after wagering requirements were beat this left me with a withdrawable balance of £750.

I had sent a withdrawal of this £750 to my paypal at 20:00pm BST 01/09/2018 - however i am still yet to receive any funds as the withdrawal is pending (with no reason as to why as PayPal is supposed to be instant)

I have tried contacting support but i get a lack luster email asking for my username (despite it being in the original chat)

I Have now tried to log into QV through my desktop to see if i can get ahold of somebody but it wont let me login, however if i try logging into another device, i am able to so it appears they are trying to block me out and refuse my money.

Unseriöses Casino QueenVegas Casino

Grund Verzögerte Auszahlung

Betrag £750

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Dear @Omfgdude,

We would like to use the occasion and suggest to you to submit new complaint in case something goes wrong with your outstanding payment/s which are not part of the current complaint, and not coming from QueenVegas Casino.

Thank you for your cooperation.

Omfgdude

• Vereinigtes Königreich

vor 7 Jahren

Hi
This issue is now resolved only after i received a called from Sabrina whom was trying to offer me promotions for the day, and then i raised this to her attention (funnily enough it was paid straight after the phone call)

But now i have a further withdrawal of £2000 pending into my paypal (noted on QueenVegas' site as being same day) that hasn't cleared for what would be almost 48 hours.

seeing as this is my second withdrawal into the same payment method i am unsure why there in continuously delays with no updates to myself.

AskGamblers

• Support Team

vor 7 Jahren

Dear @Omfgdude,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

QueenVegas Casino

• Representative

vor 7 Jahren

Hi

I think this is solved ?

The cash out has been processed yesterday !

The first one will take always longer due to checks !

Thanks

Queenvegas Team

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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