Beschwerde #53 QueenVegas Casino

Over a week later still no withdrawal

Von James N.

vor 4 Jahren

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

Unseriöses Casino QueenVegas Casino

Grund Verzögerte Auszahlung

Betrag £120

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jamesnichol1

• Vereinigtes Königreich

vor 4 Jahren

My case has been resolved thank you soo much for your help most appreciated

Jamesnichol1

• Vereinigtes Königreich

vor 4 Jahren

Withdrawal amount is 120.00 pound

My user name is < username removed >

AskGamblers

• Support Team

vor 4 Jahren

Dear @Jamesnichol1,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

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400 Euro werden seit Februar nicht ausgezahlt

Ich habe unzählige E-Mails an Queenvegas.de gesendet um mein Guthaben von 400,-€ abzuheben, jedoch erfolgt keinerlei Reaktion. Die erforderlichen Verifizierungsunterlagen habe ich eingereicht und auch die Bestätigung erhalten, dass diese eingegangen und genehmigt sind. Kopie meines vorletzten Schreibens vom 20.02..2023:

Ich möchte eine Auszahlung vornehmen, aber es wird mir angezeigt, dass meine Bankdaten nicht korrekt sind. I want to make a withdrawal, but I see that my bank details are incorrect.

Beste Grüße /Best regards

Beste Grüße Alexander

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Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

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Delaying payment and verification

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The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

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Withdrawal delayed by QueenVegas

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

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best ask gamblers support,

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kevinh82nl

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