I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.
So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on support@queenvegas.com and still had no reply. And still my bonus hasn't been cancelled and is still active.
Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep
Beschwerde-Info
Still no reply on live chat. Still no email back. Just absolutely nothing. Customer service seems to be non-existent.
Oh my goodness!! I've actually had a reply now ive made this compaint 😂 with some spiel about passing it to the relevant department, so another delay added on. All I want is the bonus cancelled, so I can withdraw what I rightfully won as per your terms and conditions about bonuses!
AskGamblers
Dear QueenVegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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