Beschwerde #33 QueenVegas Casino

Delaying $412 Withdrawal, No Responses

Von Erika W.

vor 7 Jahren

Had to open an ask gamblers account just for this a sad day indeed my first complaint about a casino ever.

I have been a player at skill.net casinos for some years now with a variety of deposits and cashouts however trying to get my first cashout from QueenVegas seems very hard with the delay tactics they are playing i feel in recent months that the Casino has changed ownership or something (live chat is NEVER on like others have said).

ALL My documents got accepted very fast actually so i was super delighted and thought nothing off it then the withdraw got cancelled after nearly 2 days stating no reason or anything after me emailing support and them taking well over 24 hours they replied saying the team needed to know where i am even though i provided documents where i live. I do travel to Sweden From the UK a lot as part of my work so sometimes play from there but never been a problem with there other sites as long i provided the documents from where i live in the UK which i have and they accepted.

No reply from support for another 24 hours so just getting super worried it seems the REP for them on ask gamblers seems to get stuff done so its why i have had to come here.

Please help!!

Unseriöses Casino QueenVegas Casino

Grund Verifizierungsprobleme

Betrag $412

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

chris2gd

• Vereinigtes Königreich

vor 7 Jahren

paid 30/10/2018

13 total days after request.

AskGamblers

• Support Team

vor 7 Jahren

Dear @chris2gd,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

QueenVegas Casino

• Representative

vor 7 Jahren

They should be there by now !

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

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400 Euro werden seit Februar nicht ausgezahlt

Ich habe unzählige E-Mails an Queenvegas.de gesendet um mein Guthaben von 400,-€ abzuheben, jedoch erfolgt keinerlei Reaktion. Die erforderlichen Verifizierungsunterlagen habe ich eingereicht und auch die Bestätigung erhalten, dass diese eingegangen und genehmigt sind. Kopie meines vorletzten Schreibens vom 20.02..2023:

Ich möchte eine Auszahlung vornehmen, aber es wird mir angezeigt, dass meine Bankdaten nicht korrekt sind. I want to make a withdrawal, but I see that my bank details are incorrect.

Beste Grüße /Best regards

Beste Grüße Alexander

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I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

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Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

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Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

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So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

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Hi guys

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Thanks anton please see screen shots attached

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best ask gamblers support,

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