Beschwerde #30 QueenVegas Casino

Cannot get any responses from the operator

Von MKuukka

vor 7 Jahren

A couple of days ago I played with a 100% bonus and made a little profit. I have made previous withdrawals but I used a different deposit method. I sent the Documents verifying my new deposit method twice and got rejected. I have got only automatic email responses saying that the documents were not accepted. No reason why. Withdrawal requests were also denied. Not sure of the reason, I think it is the new deposit method. I could be wrong.
The live chat is never open and the casino doesnt respond to emails. So I cannot get a hold of anybody To clarify the reason. I maybe jumping the gun here, but I think two and a half days of silence is weird. I know I am not the only customer but I would like some answers.

Thank you in advance.

Unseriöses Casino QueenVegas Casino

Grund Verifizierungsprobleme

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

MKuukka

vor 7 Jahren

Update.

I have received my funds. After a slow start we got the ball rolling.
Thank you for everyone involved. This little problem is solved.

QueenVegas Casino

• Representative

vor 7 Jahren

Keep us updated please

There is some backlog in support which we try to tackle with more staff .. I apologize for this delay

Kind regards

QV Team

MKuukka

vor 7 Jahren

Update.

I got some answers yesterday evening. Their live chat was finally online. They asked me to submit my Documents again. I have submitted them and we shall see how this goes. Maybe I was too fast with this. But lets see. I have To say, when I got ahold of them, they were friendly with their support.

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

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