Beschwerde #38 QueenVegas Casino

Been told that I have self excluded myself which is not true

Von marina p.

vor 7 Jahren

Hello can you please help me with this, I tried to play at Queen Vegas casino the other day and was told this

QueenVegas Support

Wed, 20 Feb, 10:02 (22 hours ago)

to me

Dear Marina,

Thank you for your email regarding your account.

Upon checking this, we found that you reported having issues with responsible gaming in another casino under our license.

Therefore, this account was restricted as well.

I hope this email is helpful enough.

Should you require further information, please do not hesitate to contact us back.

I wish you a great day ahead..................

Askgamblers I have never self excluded myself from any casino!!!!!! This is a mistake !!!! I have played at queen vegas for many years and I dont play a lot and i'm not addicted to gambling so i would never self exclude my self Marina < personal info removed >

Unseriöses Casino QueenVegas Casino

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

nonna

• Südafrika • 3 Bewertungen

vor 7 Jahren

Problem resolved Slots Magic today said that after double checking they can see that no self exclusion was placed.Now that they have unrestricted my account that will let me play at other casinos in the license too. There was no self exclusion placed at all in any license....

AskGamblers

• Support Team

vor 7 Jahren

Dear @nonna,

Please let us know if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

nonna

• Südafrika • 3 Bewertungen

vor 7 Jahren

After many e mail to me by both queen vegas and slots magic casino..this is what slots magic casino support on live chat said ...

After double checking we can see that no self exclusion was placed good news is that we can rectify that....now we have unrestricted your account here , this will let you play in other casinos in the licence too . There was no self exclusion placed at all in any licence I find it very bad that both the casinos did not answer any question on ask gamblers.

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

400 Euro werden seit Februar nicht ausgezahlt

Ich habe unzählige E-Mails an Queenvegas.de gesendet um mein Guthaben von 400,-€ abzuheben, jedoch erfolgt keinerlei Reaktion. Die erforderlichen Verifizierungsunterlagen habe ich eingereicht und auch die Bestätigung erhalten, dass diese eingegangen und genehmigt sind. Kopie meines vorletzten Schreibens vom 20.02..2023:

Ich möchte eine Auszahlung vornehmen, aber es wird mir angezeigt, dass meine Bankdaten nicht korrekt sind. I want to make a withdrawal, but I see that my bank details are incorrect.

Beste Grüße /Best regards

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Withdrawal CTK #765108
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The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

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Thanks anton please see screen shots attached

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best ask gamblers support,

for several days now we are ignorred as you might say by the casino after contact for a deposit bonus that did not add to the account after the deposit. by mail we recieved the queenob1 deposit that would offer us a 100% bonus and 50 spins on pink elephant slot for a €10 euro deposit with the queenob1 code. we pressed claim bonus in the button in the mail offer and were redirected to a casino page thats again shows the offer and needed to press claim on that page to be redirected again to the casino home page where we signed up. we made the deposit and with it filled in the code for the bonus. and was accepted without any error. but after the deposit only the deposit was in the account without the bonus. immediatly we found the support button to mention this but then and every other time we tried chat is not availeble so we left multiple offline messages from within the casino when logged in. we did get some response but just to ask our personal data because somehow they were unable to find the account. what is realy a mistery to us because the mail they sent the reply to is the one used to sign up and we recieved the deposit confermation in. also we added all the personal data and even added screenshots from the account page. but still no help is offered but just a mention to the live chat that always seems to be unavaileble when we log in to our account. we did claim a free 5 spins offer also and immediatly after playing the spins we recieved a mail and to try again to get any help or contact we replied to that mail and still nothing in return or resolved. we added as much info as possible so we hope you will get any response to resolve the issue before we decide to colse our account at the casino and file a casino complain.

kevinh82nl

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