Beschwerde #6 QueenVegas Casino

Didn't process my withdrawal on time

Von Iftekhar K.

vor 9 Jahren

Top ranking casino Queen Vegas Casino didn't process my withdraw request $600 yet! It has been now 72 hours I am waiting for my payment. Several times I contacted with live support and every time they stated their payment team now being processing my withdrawal. And they also admitted all of my required documents are on their file. But at the end,nothing happened. I saw in AG and several other forums Queen Vegas casino process withdrawal within 1-2 hours. But in my case it has been 72 hours without processing my withdrawal. At first I didn't want to file this complaint and I was much patient and also relied on live chat agent's promises. After 3 days waited it seems they don't care about my withdraw request. Ofcourse I have attached some screenshots about my withdraw request (user id- chomok). I am now very much disappointed about this incident with me and feel strange how come this casino got 10 points out of 10? Even they have few popular slots and I experienced few times lagging while playing. Now I seek very urgent help from ASKGAMBKERS team about this matter will be very very highly appreciated. Thank you.

Unseriöses Casino QueenVegas Casino

Grund Verzögerte Auszahlung

Betrag $700

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

QueenVegas Casino

• Representative

vor 9 Jahren

Hi Iftekhar

thanks for your reply

But Im sorry that's not true that you have been ignored. We contact you, replied to you and told you that we will investigate and will send the funds asap to you.

I understand that waiting is frustrating but lets be all fair here.

Thanks a lot

Ahmet

Inaktiver Benutzer

vor 9 Jahren

My complaint has been resolved successfully . The casino payment team sent my money within 20 minutes after published my complaint. But before they ignored all of my emails. Thank you very much AskGamblers.

QueenVegas Casino

• Representative

vor 9 Jahren

Hello Iftekhar,

We're very sorry for the inconvenience caused. There was a general temporary delay these days, as the responsible department was understaffed. We did our best to resolve this asap.

We have also looked into your matter and I would like to inform you that it is now resolved and the team paid you today.

If you need anything else, please contact me directly at magda(at)qvaff.com

Thank you.

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

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400 Euro werden seit Februar nicht ausgezahlt

Ich habe unzählige E-Mails an Queenvegas.de gesendet um mein Guthaben von 400,-€ abzuheben, jedoch erfolgt keinerlei Reaktion. Die erforderlichen Verifizierungsunterlagen habe ich eingereicht und auch die Bestätigung erhalten, dass diese eingegangen und genehmigt sind. Kopie meines vorletzten Schreibens vom 20.02..2023:

Ich möchte eine Auszahlung vornehmen, aber es wird mir angezeigt, dass meine Bankdaten nicht korrekt sind. I want to make a withdrawal, but I see that my bank details are incorrect.

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Cannot withdraw the funds, and no one is not responding

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

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Withdrawal CTK #765108
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Thanks anton please see screen shots attached

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best ask gamblers support,

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