Pribet Casino - Self exclusion requests completely ignored

Dear AskGamblers,
We would like to confirm that the player's account was closed at their request and will remain so. Also, the player was informed accordingly.

Kind Regards,
Pribet Team

Dear Pribet Casino,

Can you please explain when exactly the player's account has been closed accordingly as it is the main subject of the complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
The player’s account was disabled on 22/07/2025 and will remain so. The player was notified as well.

Best regards,
Pribet Team

So, my account was closed down as soon as I made a complaint. But it is pretty clear to me that it has been intentionally left open for the last 3 weeks so that I would continue to lose more money. While I am satisfied that the account is now closed, I feel that it is only fair for my deposits since my initial request be refunded to me. Thank you

Dear AskGamblers
Before the player's request, they expressed satisfaction with the platform overall but raised concerns related to withdrawal processing times and bonus offers. Their communication indicated a desire for improved promotions.
Kindly note that the request did not include any reason. Following the request, the player continued to access and use the account voluntarily — including making deposits, requesting, and accepting bonuses.

Best regards
Pribet Team

Hello. My email on July 6 clearly stated my ask to be self excluded. Thank you

Dear AskGamblers,

As previously stated, the player had expressed dissatisfaction with withdrawal timelines and bonus offers prior to the account closure request. Based on this context, the player was appropriately advised to submit their request to a designated email address.

Please note that self-exclusion requests are handled by a dedicated team and must be submitted through the correct channel and properly formatted - meaning they must include a clear statement of intent to self-exclude, a specified duration, and be related to problematic gambling behavior - all as outlined in our Terms and Conditions, which the player accepted upon registration.

This process ensures that such sensitive matters are handled appropriately and securely.

Best regards,
Pribet Team

Dear Pribet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.