Pribet Casino - Game results inconsistencie and withdrawal request unanswered - Ungelöste Beschwerde

Yucelun1

Hello,

I would like to submit a complaint regarding the casino due to game result inconsistencies and unanswered withdrawal requests.

I made several deposits and played slot games. During the gameplay, I experienced multiple spins where the reel outcomes did not match the provider’s official rules.
These outcomes are clearly visible in the screenshots I am attaching.

Examples included:
• reels stopping in combinations that are not possible according to the game rules
• repeated incorrect reel positions on different bet sizes (0.20 and 0.40 EUR)
• missing payouts where a winning combination should have been triggered

Additionally, when I attempted to make a withdrawal, the casino ignored my request, did not respond, and did not provide any explanation.

I am attaching:
• screenshots of the incorrect game results
• proof of deposits
• evidence showing the withdrawal issue

I am not accusing the operator of fraud.
I am requesting a technical review of the game results and an evaluation of why my withdrawal request was not processed.

Thank you.

All evidence + full game replay screenshots will be provided immediately after this submission

AskGamblers

Dear @Yucelun1,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Yucelun1

Hello,
The total amount of my disputed deposits is €656.
I have attached all relevant screenshots from the casino showing the approved deposits.
Thank you.

Pribet Casino

Dear AskGamblers,
As soon as the issue was communicated to the responsible department, it was promptly escalated to the casino provider for further review. The case is now under active investigation on their side.

Something that should be taken into consideration is that once a matter has been transferred to the casino provider, the process and timeline are no longer within our direct control. As a result, the final outcome may take up to one to two months. Nevertheless, we are continuously following up and pushing for progress to ensure the matter is addressed as swiftly as possible.

Kind Regards,
Pribet Team

Yucelun1

Hello AskGamblers,
The casino is giving only generic delay messages and not providing any concrete information or timeline.
I already submitted all required proofs, including game replays and payment screenshots.
Please request a clear, detailed explanation and a specific deadline from the casino.
It looks like they are trying to delay the case without any real investigation.
Thank you for your support.

AskGamblers

Dear Pribet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Pribet Casino - Game results inconsistencie and withdrawal request unanswered

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

€ 656

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