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Withdrawal delay of USD 950 for almost 6 days


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Von Ahmed S.
vor 8 Monaten

Dear All,

Greetings.

I am writing this to express my concerns regarding my withdrawal, which has been pending for almost 6 days since I requested it. First time I applied for withdrawal on 10th September 2025. It was rejected, saying the roll-over rules were not completed. I asked the customer service how much more I have to roll. I have done more roll over than the amount they said. Again, I applied for withdrawal on 12th September 2025.

I have given all the documents asked for. Payment proof, Passport photo, and address proof. Also, I have played within the rules only.

Every time I ask about withdrawal, they give me a computer-generated answer. They copy and paste the same lines and send them again and again. I have sent emails and asked for help from chat too. But they didn’t do anything concrete regarding this.

I really believe that they can do much better, and also, they can be more responsible than this.

I fully understand the importance of the KYC process. But for a withdrawal, 5 or 6 days is too much. I use other betting websites too. They also do KYC and other necessary stuff. But they don’t take that many days for a withdrawal.

Therefore ,I humbly request the community to help me in this.

Thank you.

Unseriöses Casino Pribet Casino
Betrag $950

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear all,

I have received the withdrawal. Thank you very much.
User name
Dear AskGamblers,

The customer's withdrawal has been processed, and the funds should already be reflected in their account.
Additionally, a special bonus in the form of Free Spins has been granted to compensate for the inconvenience.

Kind Regards,

Pribet Casino Beschwerde-Statistik

Gelöst 13 / 19
Durchschn. Betrag $1,318
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 2 Tage
Withdrawal delayed beyond 72 hours

Hello AskGamblers team,

I’m reaching out here in hopes of receiving assistance with a delayed withdrawal from an online casino listed on your platform.

I was fortunate enough to win €5,000 and initially requested a withdrawal of €2,700. A couple of days later, I received an email from the casino informing me that an 8% tax fee would apply, and I was asked to confirm whether I wanted to proceed. I replied yes, but also included a follow-up question in the same message.

Later, after speaking with the casino’s live chat support, I was informed that the withdrawal was rejected because my response was “not specific enough” — even though I clearly confirmed that I wanted to continue.

After that, I submitted a new withdrawal request for the full €5,000. However, it has now been over 4 days with no progress. Each time I contact live chat, I’m told the same thing: that the relevant department is reviewing it and that I will receive an email soon. So far, I haven’t received any updates. According to their own terms and conditions, withdrawals should be processed within 72 hours, which has already passed.

I truly hope this issue can be resolved soon, as I’ve enjoyed the platform overall and would be happy to continue playing there if everything goes smoothly. I will keep this post updated on AskGamblers with any progress regarding my situation.

Thank you very much for your support.

Kind regards, [< first name removed >]

Status solved Gelöst
€5,000