Pribet Casino - Failure to execute request for self exclusion - Ungelöste Beschwerde

flitz Deutschland

Hello,

Unfortunately I am completely disappointed in the lack of responsible gambling commitments by Pribet. Last week I first reached out to Pribet and asked them to block my account and prevent me from placing any
More bets or depositing due to my gambling addiction.

I sent two messages over the messaging platform on Thursday 20th June and Saturday 22nd June asking to be self excluded and the live chat was unavailable each time. I am submitting a screenshot of the message I left on Saturday 22nd June. I have heard nothing back yet- instead I got an email on Sunday 23rd June informing me about a gift: 100 premium free games and enticing me to deposit more for another bonus.

On June 25th I sent an email to Pribet support to once again express my concern and asked to be self excluded. I have still not heard anything back.

During this time period, not only did the casino fail
To respond, but I was able to continue depositing money and was even enticed to gamble
More with free bets and bonuses. Therefore I am insisting on a full refund of my deposits for the stated period.

I look forward to hearing from you.

AskGamblers

Dear Pribet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

flitz Deutschland

Hello,

I am writing with an update.

On 30th June I sent a third email to the casino, again asking to be blocked due to gambling addiction (see screenshot below).

Instead of responding to my request, I received another free bet/promotional email enticing me to continue betting on 2nd July (see screenshot attached).

I have also attached a copy of the most recent transactions.

I really wish to be blocked from the website as I have been asking for 2 weeks.

flitz Deutschland

Hello again,

Today I finally received the first response from the casino. However, they simply told me to send my request to a new email address (see copy of email attached).

I have now sent an email to the address they provided me in the e-mail. I’ve attached a copy of the email I sent and I hope to hear from the casino soon.

Pribet Casino - Failure to execute request for self exclusion

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