Beschwerde #428
Playamo Casino
Playamo not returning original deposits
vor 6 Jahren
Hi all,
Short story, played on Playamo a month ago, I used my cousins debit card with his permission to deposit funds (I understand this is a violation now) and won money. But given the circumstances, the winnings won't be returned and I'm OK with that.
However, on the terms and conditions it states:
""PlayAmo does not accept third party payments. You must make deposits only from a bank account, VISA/MasterCard bank cards, payment systems Skrill/NETELLER or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; PlayAmo also is not responsible for the lost funds deposited from third party accounts.
Source:
After numerous emails with them, they keep refusing to provide the money back to the card holder. They keep saying that the card holder needs to contact their bank (which makes no sense). But, my cousin did waste his time and do that, and they simply said there is nothing for them to do. If the merchant can return the money then they should just do it (obviously).
See attached for screenshots. We have wasted hours and hours now only to fail to get our original deposit back which was already a tough bullet to swallow as I had won $700.
Is there anything that can be done about this? Any help is greatly appreciated.
Short story, played on Playamo a month ago, I used my cousins debit card with his permission to deposit funds (I understand this is a violation now) and won money. But given the circumstances, the winnings won't be returned and I'm OK with that.
However, on the terms and conditions it states:
""PlayAmo does not accept third party payments. You must make deposits only from a bank account, VISA/MasterCard bank cards, payment systems Skrill/NETELLER or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; PlayAmo also is not responsible for the lost funds deposited from third party accounts.
Source:
After numerous emails with them, they keep refusing to provide the money back to the card holder. They keep saying that the card holder needs to contact their bank (which makes no sense). But, my cousin did waste his time and do that, and they simply said there is nothing for them to do. If the merchant can return the money then they should just do it (obviously).
See attached for screenshots. We have wasted hours and hours now only to fail to get our original deposit back which was already a tough bullet to swallow as I had won $700.
Is there anything that can be done about this? Any help is greatly appreciated.
Screenshot
